Job description:
Job Title: Senior Order & Production Coordinator – Custom Merchandise
Location: Burlington, ON (In-Office)
Company: AZX Sport / Simplified Sourcing | aztex.com
About AZX Sport
AZX Sport / Simplified Sourcing is a boutique promotional products manufacturer working with some of the world's biggest brands to create custom, trend-forward merchandise
We're known for handling complex, one-of-a-kind projects that require tight coordination between factories, logistics partners, and internal departments.
About the Role
We're looking for a Senior Order & Production Coordinator — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment.
This is not a basic customer service role. It's about managing production timelines, packaging details, and logistics to make sure every order runs smoothly, stays on spec, and ships on time.
What You'll Do
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Manage complex orders from production start to final delivery.
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Track timelines, updates, and dependencies using production calendars.
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Coordinate closely with factories, shipping, and fulfillment teams to keep everything moving.
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Work with Customer Service to get quick answers on order details and approvals.
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Double-check all specs, packaging notes, and shipping instructions before release.
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Flag potential delays early and work cross-functionally to stay on schedule.
What You Bring
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Experience managing custom or made-to-order production (promo, print, packaging, or similar industries).
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Strong attention to detail and a calm, organized approach under pressure.
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Excellent communication — able to chase info and follow up without letting details slip.
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A natural problem-solver who enjoys connecting the dots between art, production, and logistics.
