Embedded within the Fleet Engineering Readiness (FER) section of the Royal Canadian Navy, the Naval Engineering Maintenance (NEM) Liaison serves as the primary Point of Contact (POC) between relevant coastal organizations for the iterative development of Arctic and Offshore Patrol Vessel (AOPV) and Joint Support Ship (JSS) Fleet Service Schedules. The NEM Liaison prioritizes deficiencies and manages their rectification schedule for all AOPV and JSS In-Service Support (AJISS) coastal platforms.
As a representative of our client on the AJISS Assignment Team (AAT), the NEM Liaison is responsible for coordinating among all AJISS stakeholders for the allocation, prioritization, disposition, and reporting of deficiencies from notification to closeout. Reporting to the Coastal Operations Manager, the NEM Liaison tracks and reports on Key Performance Indicator (KPI) metrics related to Service Delivery.
The NEM liaison is responsible for:
- Acting as the main Point of Contact (POC) for FER, ensuring all deficiencies reported by ship staff are valid and assigned appropriate repair priorities.
- Coordinating FER priorities and managing workflow between FER and client related activities.
- Being available on a rotational, 24/7 on-call basis (unless formally delegated), to respond to urgent requests from FER, MEPM(NC), and FMF.
- Resolving day-to-day issues arising from FER on all ships.
- Coordinating High Priority Requests (HPRs) and TRANREQs, facilitating communication to and from the ship.
- Reporting the status of Operational Deficiencies (OPDEF) as received from FER.
- Managing, tracking, and reporting on OPDEF rectification plans.
- Coordinating Material State Disclosure Conferences (MSDCs) Caveat A/B status for client-responsible items.
- Arranging and facilitating progress meetings with FER as required.
- Representing our client in the development of Formation and Fleet Operational schedules (AOPVs and JSSs), ensuring balanced repair and maintenance efforts across the fleet.
- Scheduling and attending regular meetings with AJISS stakeholders to review ship schedules, including Short Work Periods and Docking Work Periods.
- Communicating all operational requirements and schedule changes from FER to appropriate stakeholders.
- Tracking and reporting metrics used to inform KPIs related to Service Delivery.
- Participating in the refinement of KPI definitions as needed.
- Representing our client as a member of the AJISS Assignment Team (AAT).
- Attending regular AAT meetings to confirm work assigned to our client.
- Liaising with other AAT members outside of scheduled meetings to facilitate timely decision-making for urgent defects.
- Preparing slides and attending the weekly NEM brief on the coast, representing our client.
- Attending project meetings and providing ship status updates as required.
- Participating in recurring Financial Review Meetings internally and with customers.
- Coordinating with other coastal NEM Liaisons to manage the Fleet Scheduling B2B process for AJISS.
- Promoting a culture of teamwork and collaboration across all levels within the customer organization, leveraging the Relational Contracting (RC) model and the RC AJISS Enterprise Charter.
- Identifying and addressing areas of concern within projects and driving improvements through liaison with internal and external stakeholders.
- Updating documentation, procedures, and templates for AJISS as requested.
- Fostering a spirit of teamwork and unity within the department, supporting effective collaboration, cohesion, and success.
- Performing other project duties as assigned and preparing regular reports as required.
- Comply with all relevant health, safety, and environmental (HS&E) legislative requirements, policies, procedures, and frameworks to prevent or minimize accidental exposure to self, colleagues, contractors, visitors, and/or the environment.
- Participate in the development and implementation of the Waterfront Safety Plan as required.
- Promote health, safety, and environmental programs by demonstrating HS&E leadership in a professional and supportive manner.
The following minimum requirements must be met:
- Possess a minimum 3-year technical program diploma in a marine technical field offered by a recognized technical institute or certified as a technologist by a recognized provincial, state, or federal (national) licensing body in a relevant field or certified to the QL-6B level of military technical training; and
- Possess a minimum of 5 years of demonstrated technical professional work experience in the marine sector within the last 10 years;
- Strong interpersonal skills and demonstrated experience interfacing between various internal/external stakeholders;
- Strong organizational skills and ability to balance multiple priorities.
Preferred Qualifications
- A thorough knowledge of the RCN deficiency reporting methodologies and experience with the evaluation and prioritization of defect repairs is preferred
- 2 years demonstrated experience within the last 5 years, liaising with Coastal Authorities (Fleet Engineering Readiness (FER)) and Coastal Fleet Maintenance Facilities (FMF’s) for the scheduling and execution of work and trials during DWP’s and/or SWP’s is preferred.
- Experience with the Defense Resource Management Information System (DRMIS) is advantageous
- Experience working within a defense environment with active defense force personnel.
- Strong computer literacy, with proven experience with Microsoft products especially Word, Excel and PowerPoint;
- Strong understanding of Federal and Provincial safety regulations;
- Predominantly office based but will also be required to work onboard Naval Vessels.
- Will be required to undertake inspections, including confined space entry, on Naval ships involving bending and twisting. Tasks may also require working at heights.
Work Location: Hybrid remote in Dartmouth, NS
