We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.
CIHI is recognized as an eceptional place to work that embraces diversity, respect, integrity, collaboration and innovation.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
Fle- ible benefits program from your first day on the job for permanent and long-term contracts
The Technician provides timely and accurate responses to incidents and service requests related to end-user hardware and software environments. This role performs restorative and corrective actions by diagnosing, prioritizing, and resolving incidents and fulfilling service requests through proactive or scheduled maintenance, installation, or replacement of end user components. The Technician supports ITSM Problem Management by identifying trends in recurring technical issues and implementing permanent resolutions in alignment with eisting processes and standards, while contributing to continuous improvement and collaboration.
1. Provide accurate and timely response to incidents and service requests involving end-user hardware and software, including onsite and remote support, installation, and configuration of laptops, tablets, mobile devices, peripherals, and videoconferencing equipment.
2. Recommend and perform proactive or scheduled maintenance, installation, or replacement of laptop components and software, including testing and monitoring, while maintaining supporting systems and escalating issues as needed.
3. Manage the desktop/laptop lifecycle through imaging, configuration, installation, and recovery of devices and peripherals. Maintain IT inventory using prescribed systems and ensure secure, organized storage of equipment.
4. Provide technical consultation and recommend solutions for medium compleity technical issues.
5. Support and adhere to CIHI’s ITS processes, including Information Security Management System (ISMS) practices and ITIL foundational processes such as incident, change, and problem management.
6. Assist in documenting and developing standard operating procedures and technical knowledge bases for end-user support.
- Undergraduate degree in Computer Science, Computer Engineering Technology or related discipline or equivalent combination of education and related eperience.
- ITIL certification is an asset.
- 1 year of related eperience in desktop support or technical service desk environments, supporting Windows PC/laptop/tablet hardware and peripherals.
- Demonstrated ability to install, configure, and support Windows desktop hardware and software.
- Eperience documenting operational procedures.
- Working knowledge of Active Directory and Office365.
- Strong communication skills, customer service skills with the ability to liaise between technical and non-technical users.
- Strong analytical and problem-solving skills with the ability to prioritize and manage tasks effectively.
- Collaborative team player with a team-oriented approach.
- Knowledge of ITIL foundations is an asset.
- Primary locations: Toronto or Ottawa.
- Must comply with all CIHI workplace policies, including privacy and confidentiality.
- Fluency in English is required, bilingualism in both official languages is an asset.
To find out more about this role and other eciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Please note the CIHI Recruiting Team uses to communicate with applicants. Please make sure your profile has an updated address that is checked regularly, including the junk/spam mail folder, as we send time sensitive s (i.e. testing and interview bookings).
Data Privacy and Record Retention Notice
In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.
By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.
