Overview
We are seeking a Debt Collection Specialist to join our client's Finance team on a 6-month contract with potential for extension or to transition to a permanent position. This role is responsible for managing accounts receivable, reducing credit risk, collecting outstanding payments, and maintaining positive client relationships.
Key Responsibilities
- Monitor accounts receivable aging and follow up on overdue accounts.
- Contact clients via phone, email, and written communication to collect outstanding payments.
- Resolve payment disputes and negotiate payment plans when needed.
- Maintain accurate collection records and provide updates on outstanding balances and credit risk.
- Reconcile customer accounts and resolve discrepancies.
- Partner with Sales, Operations, and Finance to resolve complex payment issues.
- Ensure compliance with internal credit and collection policies.
Qualifications
- 3+ years of collections or accounts receivable experience.
- Bilingual in English and French.
- Strong knowledge of AR processes, collections, and cash flow metrics (e.g., DSO).
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency with accounting systems and Microsoft Excel.
- Self-motivated with strong attention to detail and the ability to work independently.
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