We are adding an Entry-Level Customer Service Representative (inbound) to our team. We are seeking a positive, performance-driven individual to join our team. Call center experience is preferred, but not necessary. The right candidate will have a great attitude, be reliable and motivated to learn.
The candidates will have the following responsibilities:
* Respond to customer inquiries over phone and email in a timely manner
* Provide product and pricing information to parts customers
*Book service calls for appliance repairs
*Track shipments and add tracking numbers to invoices
* Pro-actively keep customers informed about order status and potential delays
* Create and send quotes and sales orders
* Maintain a positive and professional relationship with customers and our service team
*Process online orders
* Other related projects and tasks as assigned
We are looking for someone with the following qualifications:
* Ability to build strong relationships with our customers
* Fluent and clearly understandable in spoken and written English
* Good Excel and data-entry skills
* Confident telephone communication skills
* Organized and calm in stressful situations
* Proven ability to troubleshoot, problem-solve, prioritize, multi-task, and organize
*Must live in BC and are legally allowed to work in Canada
We offer:
*Benefits after 3 months
*Great work environment
Please apply today if you believe you possess the required skills and the right attitude to succeed in this role.
We look forward to hearing from you!
Work remotely
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Education:
- Secondary School (required)
Experience:
- Call center: 1 year (preferred)
Work Location: In person
