Navigate Complexities. Create Change. Together. This is our purpose at CUPS.
Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.
The Opportunity
We are looking for a Manager, Housing to join our Team at CUPS. The Manager, Housing is responsible for providing comprehensive leadership to CUPS Housing Teams, ensuring programs are delivered within CUPS integrated and trauma-informed care service delivery frameworks. The Manager Housing will plan, implement, monitor and evaluate all aspects of CUPS Housing operations, working in collaboration with the Director, Housing and Diversion and Operations Leaders to continuously improve Integrated Care services between and within assigned programs and across the agency. This role will work through and mentor program Team Leads to support achievement of program deliverables. The Manager will provide coaching and support for leader development and sustainment towards the goal of consistently providing the highest standard of client care for every client in the housing department.
- Location: Onsite, CUPS - 1001 10 Ave SW, Calgary
- Reports to: Director, Housing and Diversion
- Contract type: Permanent
- Schedule: Full-time, Mon to Fri, 37.5 hours per week
- Starting salary: $79,203.00 - $84,429.39
Key Responsibilities
Leadership & Team Development
- Build and maintain an approachable, caring, and trauma-informed culture for staff, clients, and community partners.
- Directly supervise and mentor Team Leads, ensuring accountability and high standards of service.
- Develop and implement goals, objectives, and strategic action plans that align with CUPS’ mission and values.
- Provide ongoing coaching, training, and development opportunities to enhance staff performance and professional growth.
- Lead the Housing team through the accreditation process, fostering a culture of continuous quality improvement, consistency in practice, and excellence in service delivery.
Program Oversight & Service Delivery
- Lead continuous program improvement efforts, ensuring that services effectively meet client needs and program goals.
- Maintain oversight of client care practices, ensuring alignment with CUPS’ trauma-informed, and client-centred principles.
- Facilitate cross-departmental collaboration to improve multidisciplinary care planning and service integration.
- Ensure compliance with funding requirements, housing regulations, and program policies, including CHF guidelines and credentialing processes.
Stakeholder & Community Engagement
- Foster strong internal and external partnerships, including collaborations with government agencies, landlords, and housing providers.
- Maintain and expand landlord partnerships, ensuring positive relationships and effective dispute resolution processes.
- Represent CUPS in community collaborations, forums, and committees to advocate for housing solutions and integrated service models.
Employment Requirements
- 5+ years of leadership experience in housing, community development, or financial support services, with a proven track record of team mentorship and program oversight.
- 8+ years of experience in housing services, social services, or related fields.
- Bachelor’s degree in human services or a related field (Diploma with extensive experience considered).
- Must have a Class 5 driver’s license and vehicle to use for work purposes
- Expertise in trauma-informed practice, adverse childhood experiences (ACEs), and socio-environmental determinants of health.
What You Bring
- Strong coaching and supervision skills to support and develop team members.
- Proficiency in data management and program evaluation to support evidence-based decision-making.
- Brain Story Certification and First Aid/CPR certification are assets.
Work Conditions
- Exposure to trauma and emotionally complex cases.
- May be exposed to infectious waste, diseases, conditions, etc.
- Manual dexterity required to use desktop computer and peripherals.
- Intermittent physical activity including walking, standing, sitting, and lifting (minimum 35lbs)
CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.
If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].
Ready to Join Us?
Submit your resume and cover letter, including your salary expectations.
We thank all applicants for their interest; only those selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $79,203.00-$84,429.39 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- RRSP match
Application question(s):
- Do you have extensive experience working with structurally marginalized clients experiencing the effects of poverty and trauma?
- Do you have expertise in trauma-informed practice, adverse childhood experiences (ACEs), and socio-environmental determinants of health?
- Do you have knowledge and integration of trauma-informed practice in both client and supervisory approaches?
- Why do you want to work at Cups?
- Do you have a diploma or bachelor's degree in a human services field?
Education:
- Bachelor's Degree (preferred)
Experience:
- Leadership: 5 years (preferred)
- Housing, Community Development or Financial Support Services: 8 years (preferred)
Work Location: In person
