Reports to (Role): Manager, Operations (People), Distress Services
The Crisis Centre of BC is dedicated to providing help and hope to individuals, organizations, and communities.
Our offices are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh nations. We have been in operation since 1969.
Spanning the spectrum of crisis support, suicide prevention, and postvention, we offer:
Immediate access to barrier-free, non-judgemental, confidential support and follow-up through 24/7 phone lines and online services.
Education and training programs that promote mental wellness and equip schools, organizations and communities to assist people at risk of suicide.
Our programs work to ensure timely access to support, destigmatize suicide and mental health concerns, and increase awareness and skills for mental health. We foster and create compassionate, connected, suicide-safer communities.
The Coordinator, Operations plays a key role in supporting the effective delivery of Distress Services (DS) by coordinating core operational functions and ensuring staff and volunteers have the systems, resources, and information required to provide 24/7 frontline support. The role contributes to the recruitment, onboarding, training, and ongoing support of staff Crisis Services Responders, helping maintain clear operational documentation and responsive processes that support service quality.
Working closely with the Manager, Operations (People), this role supports workforce management activities, including scheduling, capacity planning, staff responder development, and day-to-day operational coordination. It also helps steward key operational tools, provide timely communication and technical support, and ensure the DS team remains informed and equipped to navigate operational updates.
The Coordinator, Operations works collaboratively across the DS team to strengthen operations and contribute to initiatives that improve efficiency, clarity and program cohesion. This role helps maintain Distress Services shared spaces, provide exceptional administrative support and identify opportunities for continuous improvement in systems and processes. This role plays a key part in sustaining and creating a positive, supportive environment for volunteers and staff to deliver our 24/7 crisis services.
Work with the Manager, Operations (People) on larger projects and initiatives to enhance operational efficiency, including inter-departmental shared projects to meet program needs and goals
Assist in the recruitment, selection and onboarding of staff crisis services responders
Ensure Operations Manual content remains current, clear and operationally effective
Assist the Manager, Operations (People), to provide ongoing support to the staff CSR team, including facilitating training and development, address CSR QA needs, and assist with workforce management functions
Identify and help implement day-to-day improvements to systems and communications, from small fixes to broader process changes
Coordinate CSR staff scheduling, develop shift schedules, and support day-to-day scheduling inquiries.
Support the Manager, Operations (People) with capacity planning, identify shift coverage trends and needs
Support communications to the CSR team across multiple channels, providing SOP updates, network policy changes, and operations manual entries
Attend and participate in regular meetings with your supervisor, team, and all-staff.
Adhere to and implement all organizational policies, procedures, practices, and processes.
Perform other duties as assigned.
Demonstrated maturity and reliability
Ability to support and motivate volunteers and staff
Ability to learn and effectively use new software, systems and operational tools
Excellent administrative skills and attention to detail
Ability to condense complex information and concisely communicate key information to team members
Strong interpersonal skills and a demonstrated ability to give constructive feedback with tact
Ability to work proactively and independently, with a minimum of supervision
Ability to collaborate with a diverse team
Strong computer skills including proficiency with Microsoft Office
A passion for providing crisis support and suicide prevention
Successful completion of all Distress Services training components
Bachelor’s level education in social sciences and/or a diploma in business administration is preferred
2+ years of related experience delivering operational support in a social services setting is preferred
Experience in the coordination of a large team is preferred
Previous supervisory experience is an asset
A combination of relevant education and experience may be considered
This position requires obtaining & maintaining a satisfactory Criminal Record plus Vulnerable Sector Check
Working Conditions
The Coordinator, Operations is a 35 hour per week position. This position generally works Monday-Friday, with some evening availability required. The work of Distress Services is conducted at our main location and it is expected that this role will be primarily on-site, though there is flexibility for some hybrid work. This position requires a high level of team collaboration and transparency, yet also requires significant autonomy and the ability to work independently. The work is generally performed in a favourable environment; however, the employee will be involved in situations related to crisis intervention and suicide prevention work where compassion fatigue and/or vicarious trauma are a possibility.
Applications will be accepted until July 17, 2026, or until the position is filled.
This is a temporary, full-time acting position to cover an approved leave of absence. The assignment is currently expected to continue until September 29, 2026, with potential of extension.
We want to be transparent with what’s next.
In your cover letter, please be specific about what skills and talents you will bring to the position. What do you want us to know about you that we can’t find in your resume which makes you the best candidate?
Applications will be reviewed as they are received, and interviews may begin before the posting closes.
Shortlisted candidates will be contacted by email to arrange an interview with Tim Martiniuk and Alain Bedard-Gibson. Interviews will be approximately 60 minutes in length and may be conducted virtually or in-person.
The successful candidate will have to obtain & maintain a satisfactory Criminal Record plus Vulnerable Sector Check.
We appreciate all those who submit an application.
