1. Experience:
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Retail Experience: Prior experience in retail is pls. Candidates should understand the expectations and nuances of the luxury market.
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Management Experience: Proven experience in a managerial or supervisory role, with the ability to lead and motivate a team.
2. Customer Service Excellence:
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Client Relationship Management: Strong ability to build and maintain relationships with high-net-worth clients, ensuring a personalized and memorable shopping experience.
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Conflict Resolution: Proficiency in handling customer complaints and resolving issues in a manner that aligns with the brand’s standards.
3. Sales Skills:
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Sales Performance: Demonstrated ability to meet or exceed sales targets, with a focus on driving revenue through clienteling, upselling, and cross-selling.
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Sales Reporting: Ability to analyze sales data, generate reports, and use insights to improve performance and strategize.
4. Product Knowledge:
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Luxury Product Expertise: In-depth knowledge of luxury products, including materials, craftsmanship, trends, and brand history.
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Merchandising: Experience in visual merchandising, ensuring that products are displayed attractively and in line with brand guidelines.
5. Leadership & Team Management:
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Team Development: Ability to train, develop, and mentor staff, fostering a motivated and high-performing team.
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Staff Scheduling: Experience in creating and managing staff schedules to ensure adequate coverage during peak times and special events.
6. Operational Skills:
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Inventory Management: Proficiency in managing inventory levels, conducting stock checks, and ensuring product availability.
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Store Operations: Experience in managing day-to-day store operations, including opening and closing procedures, cash handling, and security.
7. Brand Representation:
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Brand Ambassadorship: Ability to embody the brand’s values and ethos, maintaining a polished and professional appearance at all times.
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Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey the brand’s message to both clients and staff.
8. Technology & Systems:
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Point-of-Sale Systems: Familiarity with luxury retail POS systems and other retail software.
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Digital Literacy: Competence in using digital tools and platforms for reporting, clienteling, and communication. Such as presentation, excel, world.
9. Adaptability & Problem-Solving:
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Problem-Solving Skills: Strong analytical and problem-solving abilities, particularly in fast-paced or challenging situations.
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Adaptability: Flexibility to adapt to changing demands, whether in customer needs, team dynamics, or store operations.
10. Cultural Fit:
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Alignment with Brand Values: The candidate should share the brand’s vision, culture, and values, ensuring a cohesive team environment.
