Sales Support Associate
MCAP at a Glance
Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.
The Role
This position is responsible for overall administrative support for the Broker Origination MCAP, RMG, and MERIX sales teams. This role is primarily responsible for completing new broker registrations and maintenance of existing broker data for MCAP, RMG, MERIX, and all sub-servicing brands. Other duties include portal (Professor, Gateway, and Explore) login creations, portal maintenance, maintaining Salesforce information, reporting for the Broker Origination Sales teams, and participation in various projects and initiatives. Additionally, the role is responsible for advising appropriate departments/teams to update interest rates related to MCAP and/or RMG for all systems.
Broker Management and Maintenance
- Manage new broker registration process (all lenders/brands)
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Triage broker submissions which fail ingestion into Liberty (enterprise underwriting system) and notify stakeholders accordingly (all lenders/brands)
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Manage new Professor, Gateway, & Explore account set ups
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Troubleshoot broker portal inquiries via Sales teams
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Work with Sales team to manage broker changes (update all impacted systems)
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Maintain and update broker contact information in Liberty (enterprise underwriting system) and Salesforce
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Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
Rate Changes and Promotional Support
- Execute Rate Change Process (MCAP and RMG); inform all relevant areas of changes
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Provide support on promotions and reports as required by VP/Director Sales, Underwriting, and BIE
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Update rates on broker portals and Salesforce
Additional Tasks
- Prepare files for daily upload to Salesforce; ensure successful upload & troubleshoot errors
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Project coordination for special Sales & Operational initiatives, including process/system enhancements and system testing when required
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Ongoing maintenance of Standard Operating Procedure (SOP) process documents
What You Bring To The Team
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3 years office and mortgage experience
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2 years or more client facing experience
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Exceptional oral and written communication skills
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Excellent organizational and time management skills
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Keen attention to detail and accuracy
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Ability to multi-task and prioritize work in a fast-paced environment
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Strong analytical, problem-solving, and critical thinking skills
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Proven ability to foster relationships
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Strong customer service skills
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Self-driven and motivated with the ability to work both independently and in a team environment
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Carries out duties with integrity and takes responsibility for actions
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Strong marketing and/or customer loyalty understanding
If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!
Be A Part Of Something Great
MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.
Position #: req2216
Employment Status: Permanent Full Time
Location: Waterloo and Toronto (Hybrid)
Number Of Openings: 3
Department: Residential
Internal Job Title: Support Associate, Broker Intelligence & Engagement
Salary Range: $48,000 - $53,000
The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.
