Company Summary
At Arvato Canada, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership, and Continuous Improvement. We achieve our goals through experience, state-of-the-art technologies, creativity, passion, and a commitment to quality, innovation, and collaboration. Come and join our team today!
Position Summary:
The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This role provides hands-on troubleshooting, hardware/software support, and IT service delivery for internal customers.
General Duties and Responsibilities
· Manage onsite support tickets and remote technical support
· Respond to technical issues via phone, email, chat & on-site support
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determining the best solution based on the issue and escalating issues to the next Tier with next level of difficulty as needed
· Install, make changes, and repair computer hardware and software
· Monitor site to proactively identify and resolve issues
· Support overall IT initiatives for migrations, patches and updates as assigned
Job Requirements:
· Excellent oral & written communication skills
· Ability to diagnose and resolve basic computer technical issues
· Flexibility to work a variety of shifts with minimal notice
· Detail oriented
· Analytical/Critical thinking
· Highly organized
· 2+ years of experience working in a help desk or onsite support environment
Education/Experience:
· The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support environment.
Physical Demands & Work Environment:
· Must be able to sit in front of a computer for prolonged periods of time
· Use of office equipment
· Ability to distinguish letters, numbers & symbols
· Ability to lift IT equipment and move across site
· Hand/eye coordination
Preferred Qualifications:
· Certifications such as CompTIA A+, Network+, or CCNA
· Experience with Azure, PowerShell, or monitoring tools
Standard General Security Roles and Responsibilities
· Understand and adhere to policies, guidelines and procedures pertaining to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Use of Company Computer and Communications Systems.
· Protect company assets, systems, proprietary and confidential information in accordance with Arvato Canada’s Confidentiality policy and Corporate Information Security Policies and Procedures.
· Proactively report actual or suspected vulnerabilities, security incidents and breaches in confidentiality, integrity, or availability of Information assets as per the Company’s Incident Reporting Process.
· Process personal data, client data and employer business specific data in accordance with the Company’s Collection of Personal Information Policy.
Our hiring process may involve the use of artificial intelligence (AI) to screen, assess or select applicants.
This posting is for a new vacancy.
We support a barrier-free workplace supported by the company’s accessibility plan. Should you require accommodation at any point during the recruitment process, please let us know.
Pay: From $55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
