Head of People
The Head of People Operations owns AMZ Prep's people strategy end-to-end, from recruiting and onboarding to culture, compensation, and employee development. This role partners closely with senior leadership to ensure AMZ Prep attracts and retains top talent, maintains a strong and inclusive culture, and builds scalable people programs that support a growing, distributed team spanning remote corporate roles and 20+ fulfillment facilities across the US and Canada.
Responsibilities
- Own full-cycle recruiting across all levels and functions, partnering with hiring managers to define requirements, manage pipelines, and close candidates while staying within budget.
- Lead organizational design so the right people are in the right roles, managing a lean, efficient headcount structure as the company scales.
- Build and run onboarding and offboarding processes that set team members up for success from day one.
- Lead learning and development initiatives, including training programs, mentorship, and career growth opportunities.
- Build and maintain systems to identify, retain, and reward high performers, including recognition programs, compensation strategies, and career pathing.
- Drive culture programming, including team engagement initiatives and the annual company retreat.
- Run regular people check-ins and pulse surveys to monitor employee sentiment and address concerns proactively.
- Oversee compensation reviews, ensuring pay equity and alignment with market benchmarks.
- Manage payroll and benefits administration with accuracy, compliance, and a positive employee experience.
- Own and optimize the company's HRIS and hardware infrastructure, keeping systems accurate, scalable, and ready to support day-to-day operations.
- Ensure compliance with employment laws and regulations across every jurisdiction where AMZ Prep operates in the US and Canada.
- Partner with senior leadership on ad hoc organizational projects, headcount planning, and people strategy.
Main Metrics
This seat owns the numbers that tell us whether we are hiring, keeping, and developing the right people:
- Time to Hire
- Offer Accept Rate
- Hiring Plan Attainment (roles filled vs. plan)
- 90-Day New Hire Retention
- eNPS / Employee Sentiment
- Voluntary Attrition (with a close eye on regretted attrition)
- Payroll and Compliance Accuracy
Skills and Qualifications
- 7+ years in a senior HR or People Operations leadership role.
- Strong knowledge of US and Canadian employment law, HR best practices, and compensation benchmarking.
- Hands-on experience with full-cycle recruiting, payroll, and benefits administration.
- Proven ability to build and scale people programs in a fast-paced, distributed environment.
- High emotional intelligence, with the ability to handle sensitive matters with empathy and professionalism.
- Strategic thinker and collaborative partner, comfortable influencing at all levels of the organization.
- Proficient in Google Workspace, Notion, Slack, Loom, n8n, and other AI tools.
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
Our Values
Win Relentlessly. Hard-working and resilient, even when things get tough. Obsessed with winning and raising the bar every day. We move fast, adapt fast, and outwork everyone. We win as a team.
Own the Outcome. Dependable. No excuses, no oversight needed. You own results, good or bad, and step up when it counts. You build trust through consistency, accountability, and follow-through.
Be Humbly Confident. Confident but grounded. Direct but respectful. No drama, no politics, no BS. We call out what doesn't add up, openly and politely. We take feedback, admit mistakes, and keep improving.
Obsess Over Data. Data drives every decision. We use data to identify problems faster, make smarter decisions, and help our team and merchants win. We test, measure, and refine constantly.
If you don't align with these values, we'd recommend you don't apply.
We Hire Weapons
Weapon (noun): An obsessed individual who, when brought onto a company, has the ability to 10x their area, goes above and beyond to fulfill the mission, hires more weapons, and elevates the culture and speed of innovation.
Will be exploring both contract and full-time roles.
Pay: $65,000.00-$120,000.00 per year
Benefits:
- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Wellness program
Application question(s):
- Please make a 1 minute video introducing yourself and why you'd be a great fit for the role? Please include a loom link.
Work Location: Hybrid remote in Mississauga, ON
