The Manager of Customer Experience helps a growing SaaS organization serve customers better — consistently, clearly, and at scale.
This role exists to ensure customers feel supported, heard, and confident at every stage of their journey. As the company grows, complexity increases: more customers, more use cases, more touchpoints. This role brings clarity, consistency, and accountability to how the organization shows up for customers.
They don’t just manage support tickets.
They own the experience — systems, people, processes, and outcomes.
They don’t just react to issues.
They work proactively to reduce friction, increase engagement, and improve retention.
Pay: From $105,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
Work Location: Hybrid remote in Calgary, AB T2E 3H6
