True North Cannabis Co. (TNCC) is one of Ontario’s largest independent cannabis retailers, focused on delivering a guest-first experience at the lowest prices in the market.
Select locations also operate True North Vapes, offering nicotine and vape products within a regulated retail environment.
We are seeking a Store Manager to take full ownership of a single location. This is a hands-on leadership role with senior-level expectations — you are responsible for store performance, team accountability, and compliance execution.
Skills We’re Looking For:
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Customer-focused; Our customers love us, and we LOVE them! We do what’s right for our client’s when it counts.
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Team players; We all succeed together and want the best for everyone on our team.
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Goal-oriented; We care about our results and understand that the performance of our company is a reflection of us.
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Outgoing; Team members participate in community events, talk to potential clients, and regularly perform local marketing tasks.
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Open to feedback; Team members at all levels have an open door policy. Feedback makes us stronger as individuals and employees.
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Problem Solving; Our team members will do whatever it takes and more to get the job done. Our high-performing team actively looks for solutions. We only focus on the barriers to understand how to break them down.
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Flexibility; Our Stores are open 7 days a week with varying hours. Our team members need to be available for varying shifts from 8:00 am – 11:30 pm throughout the week.
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Innovative; Our team is full of tech-savvy, creative people who think outside the box, who will communicate new ideas, and embrace change.
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Detail Oriented; Both internal and external guests matter so we take care in how and what we do in order to continually exceed expectations.
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People Development; Our leaders inspire others to learn and grow with continuous feedback, training, and follow-up. They are fulfilled by helping others achieve more.
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Autonomy; Team leaders have the ability to create & maintain team spirit, keep team members engaged so they meet or exceed expectations because they create the plan and are able to execute effectively.
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Coachable; Leaders must be open to asking for and receiving feedback, our leaders will look inward at how they can move forward and must be interested in growth. Leaders must not take things personally or as criticism, instead you see it as an opportunity.
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Lead daily store operations with a strong on-floor presence
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Ensure full shift coverage and step in when required
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Coach, develop, and hold team members accountable to performance standards
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Manage hiring, onboarding, scheduling, and performance management
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Enforce cash handling, inventory, and loss prevention procedures
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Monitor store KPIs and adjust operations to meet targets
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Identify and address risks, gaps, and non-compliance immediately
Operational Leadership & Execution
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Assist in making daily decisions involving time management, staff scheduling, and team support
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Uphold product quality, cleanliness, and all Company standards
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Understand and apply cost control procedures, financial accountability, inventory levels, and labour management
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Support the implementation of company programs by motivating and guiding staff to meet objectives
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Manage with integrity and honesty at all times
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Communicate clearly and delegate responsibilities to ensure smooth store operations
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Act as a confident decision-maker, supporting team productivity and development
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Ensure employees work productively and deliver quality customer experiences
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Communicate store conditions and key business indicators to identify problems, concerns, and opportunities
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Assist with recruitment, onboarding, and training of new employees
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Ensure visual merchandising standards and planograms are executed correctly
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Maintain accountability for local store marketing initiatives and social media management
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Oversee and maintain accurate inventory management
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Ensure staff follow all health & safety and compliance standards
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Provide solutions to operational challenges (e.g., employee conflict, customer issues, competitive pressures)
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Engage with customers to gather feedback on service and experience
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Maintain consistent communication with staff and motivate teams to achieve sales and performance targets
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Recognize and praise strong performance
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Maintain an open-door approach and direct staff to appropriate support when needed
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Demonstrate a “Fix It Now” mentality in addressing issues
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Communicate daily operational priorities including targets, new products, and business updates
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Enforce all True North Cannabis Co. policies and procedures
This role is responsible for maintaining compliance across both regulated environments within the store:
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Cannabis Retail (TNCC):
Adhere to all requirements set by the Alcohol and Gaming Commission of Ontario, including ID verification, age-restricted sales, store security, and product handling -
Vape/Nicotine Retail (True North Vapes):
Ensure compliance with the Smoke-Free Ontario Act, including restricted product access and sales standards
You are accountable for ensuring policies are followed correctly and consistently at all times.
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Retail management experience (high-volume or regulated retail preferred)
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Strong leadership and ability to hold teams accountable
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Comfortable working in a fast-paced, hands-on environment
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Experience with scheduling, labour management, and store performance
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Strong communication and conflict resolution skills
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Ability to step in and support operations as needed
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Must be able to work 40 hours a week
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Must be available for evenings, weekends, and peak retail hours
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This is a fully on-site role
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Managers are expected to work their full scheduled shifts based on business needs
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Must be proficient in computer skills, internet navigation, and knowledge in Microsoft office.
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Run your own store with full operational ownership
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Clear path to senior and multi-store leadership roles
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Work in a performance-driven, compliance-focused environment
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Gain experience across two regulated retail industries
Essential Job Functions and Work Environment:
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Must be able to lift or carry objects weighing 0-50 pounds during scheduled shift.
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Must be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shift
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Must be able to work alone
Must be of age to sell Cannabis -
Must be able to perform daily cleaning Duties that include but are not limited to:
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Pick up garbage in lot, lawn, sidewalks
- Empty garbage’s in-store and outside
- Sweeping and mopping of floors
- dusting shelves
- Cleaning of Bathrooms is a must
