Position Summary
An Administrative Assistant at Heartland Feeds plays a key role in ensuring accurate and efficient processing of customer orders for feed products. This position involves data entry, customer communication, coordination with production and logistics teams, and maintaining organized records. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced agricultural environment.
Key Responsibilities
Accurately enter customer orders into the company’s order system
Verify order details including product type, quantity, pricing, and delivery instructions
Communicate with customers via phone, email, or in-person to confirm orders and resolve discrepancies
Coordinate with production and warehouse teams to ensure timely fulfillment of orders
Prepare invoices, delivery slips, and other necessary documentation
Monitor order status and update customers on delays or changes
Provide delivery instructions to freight companies and communicate delivery times to clients
Maintain organized records of orders, customer information, and transactions
Assist with inventory tracking and report stock shortages or inconsistencies
Support billing and accounts receivable processes as needed
Ensure compliance with company policies and industry regulations
Aid in collecting information and execution of FeedAssure program
Qualifications
Education & Experience:
High school diploma or equivalent required
Previous experience in order processing, clerical work, or customer service preferred
Experience in agriculture, feed, or supply chain environments is an asset
Skills & Competencies:
Strong attention to detail and accuracy
Excellent organizational and time management skills
Proficient in Microsoft Office (especially Excel and Outlook)
Familiarity with order entry or Quick Books & Point Of Sales systems is an asset
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced setting
Experience with HACCP programs
Knowledge of livestock nutrition & agronomy products
Working Conditions
Office-based role with frequent communication with warehouse and production staff
Interaction with agricultural products and environments
Exposure to warehouse environment
Physical Requirements
Prolonged periods of sitting and computer use
Occasional lifting of office supplies or bags of feed weighing up to 25 Kg
Ability to communicate clearly via phone and in person
Compensation & Benefits
Competitive hourly wage or salary based on experience
Health and dental benefits
How to Apply
Interested candidates should submit their resume and a brief cover letter outlining their qualifications and experience relevant to the role to [email protected]
Pay: From $23.00 per hour
Benefits:
- Casual dress
- Extended health care
Work Location: In person
