Here is the professional English version of the job description, tailored for J17Fitness and the Operations Supervisor role while maintaining the 80% structural and behavioral consistency of the original.
Job Description: Operations Supervisor
J17Fitness is Toronto's premier athletic facility, designed for high performance, high standards, and high energy. We are seeking a professional, passionate, and detail-driven Operations Supervisor to lead our day-to-day facility and front-of-house functions, delivering an exceptional guest experience from the moment clients walk through our doors.
The Operations Supervisor is responsible for the overall smooth execution of both front-of-house (FOH) and back-of-house (BOH) operations while on shift. This includes supervising the frontline team, executing opening/closing procedures, and ensuring a premium brand experience is consistently delivered. As a key operational pillar, you will assist guests and build positive, lasting relationships within our vibrant fitness community.
Compensation & Benefits
- Base Salary: $42,000 - $50,000 CAD per year (based on experience)
- Quarterly/annual performance bonus opportunities
- Complimentary full membership access to J17Fitness and related internal perks
- Ongoing leadership development and clear career progression pathways within the J17 brand
- Eligibility for additional compensation tied to role KPIs, guest retention, operational excellence, and overall business performance
Overview of Duties
- Daily Operations & Security: Act as the designated "keyholder" to execute early morning opening and/or nightly closing procedures.
- Team Leadership: Lead daily "pre-shift" operational meetings to brief staff on the day’s and week’s goals; provide 1-1 briefings for team members arriving at staggered times.
- Shift Supervision: Lead the FOH and BOH shift teams to ensure a premium, standardized brand experience on all shifts.
- Scheduling & Delegation: Effectively plan shifts and delegate daily operational duties to on-duty team members.
- Standardized Guest Services: Deliver high-level guest services in accordance with Standard Operating Procedures (SOPs) and handle account inquiries across multiple channels.
- On-the-Floor Issue Resolution: Act as the on-duty "go-to" person for handling escalations, guest complaints, and service recovery situations.
- Facilities & A/V Troubleshooting: Quickly troubleshoot and resolve audio/visual (A/V) system and basic facility/hardware issues within the fitness studios.
- Reporting & Communication: Complete a detailed written communication log at the end of every shift to report daily dynamics and anomalies to the management team.
- Quality & Presentation Control: Monitor and maintain overall studio presentation, visual standards, cleanliness, and brand alignment throughout shifts.
- Cross-functional Coordination: Coordinate closely with instructors, internal staff, and external vendors to ensure seamless, 24/7 studio operations.
- Staff Training: Support the onboarding and training of new team members, ensuring they master internal systems, SOPs, and guest experience expectations.
- Checklist Accountability: Ensure all opening and closing checklists are completed accurately and consistently.
- Metrics & Performance: Assist in achieving studio KPIs, including guest retention, satisfaction scores, retail performance, and overall operational efficiency.
- Class Flow Management: Monitor class flow, check-ins, late arrivals, waitlists, and studio capacity to ensure seamless, real-time operations.
- Culture & Standards: Foster a positive, collaborative team environment while holding staff accountable to performance and hospitality standards.
- System Transactions: Process payments, retail transactions, food & beverage sales, and account adjustments within internal systems.
- Inventory Control: Track, organize, and maintain inventory levels for retail goods, daily consumables, and operational supplies.
- Process Optimization: Identify operational inefficiencies and proactively propose and implement solutions to improve studio flow and guest experience.
Work Schedule: The successful candidate will work approximately 40 hours per week. You must have consistent availability Sunday through Thursday from 6:00 AM to 2:00 PM, with flexibility to accommodate select evenings and weekends based on studio events or operational needs.Qualifications
- 1–2 years of customer service, administration, or hospitality experience with a premium/premium-premium brand.
- At least 1 year in a supervisory or leadership position managing a small team.
- Excellent written and verbal communication skills, with the ability to multitask in a fast-paced environment.
- Exceptional customer service and problem-solving skills.
- Self-motivated, proactive, and a strong team player.
- A strong personal interest in health, fitness, and modern wellness culture is a definite asset.
Inclusion and Equal Opportunity Employment
J17Fitness is an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all Canadian legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process, and we will work with you to address your needs.
Pay: $42,000.00-$50,000.00 per year
Benefits:
- On-site parking
- Store discount
Work Location: In person
