Training Account & Operations Executive [Maternity Cover]
Internal job title: Training Operations Executive
Toronto, Remote
Salary Banding: $70,000 - $80,000 CAD
Datatonic Academy is the award winning Authorised Google Cloud Training Partner arm of Datatonic. Since launching into North America in 2025, the business has grown rapidly, and this role is an opportunity to be part of shaping the trajectory of the Academy in the region.
The Role
As our Training Account & Operations Executive, you will be the primary point of contact for our customers and partners. You will bridge the gap between customer expectations and flawless execution, ensuring our customers receive a world-class training experience from initial scoping to post-delivery follow-up.
This is a 12-month fixed-term maternity cover contract. While the core of this role focuses on our training operations, planning, and logistics, the successful candidate will also take on temporary account management and sales tasks to support our growth during this contract period.
We are looking for someone who enjoys working with customers as well as executing operational administrative tasks.
Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service.
Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks
and consistently meet deadlines.
Communication Skills: Proactive and collaborative communication, verbal and written.
Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader).
Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.
Adaptability: Happy to work in an environment where processes can change quickly
and comfortable working in a remote setting.
