Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems? These are exciting times for CGI and are looking for talented individuals to trail blaze with us. The person who gets this position will join a dynamic team using a method of collaborative management between the established technical teams. You will have the opportunity to work in one of the most beautiful buildings in Canada and to collaborate with experienced colleagues. We offer an innovative working environment using the latest desktop technologies such as Windows 10, Office 365, Skype and One drive for Enterprise, SharePoint Online.
Your future duties and responsibilities
The Desktop Technician is part of the GTO Canada End User Services team.
The member will be responsible for the set up and support of desktop and laptop equipment for our client.
Responsibilities include:
- Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
- The person will also troubleshoot problem areas in a timely and accurate fashion.
- Provide end-user assistance where required.
- Image Workstation for new deployments.
Required qualifications to be successful in this role
Required qualifications to be successful in this role
Mandatory Technical Skills:
- Windows 10, MacOS
- Office 365
- Support, configure, and deploy desktop and laptop
- Configure and troubleshoot hardware including printers, servers, network, and mobile devices
- Independently solve most desktop issues with minimal supervision; escalate remaining issues to a higher level
- Support and maintain desktop applications
- Create, update, resolve and escalate support requests within a ticketing system (Remedy ITSM is an asset)
- Documenting, tracking, and monitoring the problem to ensure a timely resolution
- Provide feedback to internal and external support teams
- Create and maintain clear documentation on various procedures of support
- Experience in corporate deskside support
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$85,000. This role is an existing vacancy / a future opportunity.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
