Loyalty & Retention Representative
Remote
Full-Time
Salary: from $19.00 + per hour
Join the Purple Cow Herd!
Join the Purple Cow Herd! At Purple Cow, we believe that exceptional customer service isn’t just about meeting targets—it’s about how we do it. We’re a proactive, scrappy, and resourceful team that fights for every customer, solving issues before they even realize there’s a problem.
Oh, and did we mention? We’re 100% remote—so you can work from the comfort of your own pasture !
Our Core Values: We Fight for Every Customer – We go the extra mile, making sure customers feel valued and supported. Scrappy & Resourceful – We don’t wait for solutions—we find them, fast. Let’s Go! – We take initiative, embrace challenges, and move with purpose.
If these values resonate with you, you might just be the perfect fit for our herd!
Position Summary
We are looking for a motivated and customer-focused Loyalty & Retention Representative to join our team. In this role, you will work directly with existing customers to strengthen relationships, resolve concerns, reduce cancellations, and promote solutions that best fit customer needs.The ideal candidate is empathetic, confident in difficult conversations, sales-minded, and passionate about delivering an outstanding customer experience.
Responsibilities
- Handle inbound and outbound customer retention conversations
- Assist customers with account concerns, billing questions, and service-related issues
- Identify opportunities to retain customers through problem-solving and solution-based conversations
- Promote products, services, and loyalty offers when appropriate
- Document customer interactions accurately in company systems
- Work collaboratively with customer service, sales, and leadership teams
- Maintain professionalism and empathy during escalated or sensitive conversations
- Meet performance goals related to retention, customer satisfaction, and productivity
Qualifications
- Previous retention & Loyalty experience considered an asset
- Strong communication and active listening skills
- Ability to de-escalate challenging situations professionally
- Comfortable working in a fast-paced environment
- Strong computer and multitasking skills
- Ability to work independently and as part of a team
- Telecommunications experience is considered an asset
What We Offer
- Competitive compensation
- Growth and advancement opportunities
- Supportive and team-oriented culture
- Paid training
- Health and wellness benefits (if applicable)
What You Need to Work From Home:
- A reliable PC or laptop (tablets & Chromebooks won’t cut it).
- Fast & stable internet (minimum 100 Mbps download / 10 Mbps upload).
- A quiet, private workspace—customer privacy is non-negotiable.
- A noise-canceling headset for clear communication.
- A webcam for team meetings (don’t worry, we won’t judge if you’re in a cow-print onesie).
- Fluent English skills—both spoken and written.
- Employee Perk: Get 50% off our internet packages if you live in our service areas!
Schedule
- Open availability including evening and weekend availability based on business needs
Pay: From $19.00 per hour
Work Location: Remote
