Account Manager - Existing Installations

Schindler -
Ottawa, ON

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Job details

$62,000–$75,000 a year

Qualifications

Engineering
Post-secondary education
Microsoft Office
Communications
Business

Full job description

Location: Ottawa, ON, Canada
Job ID: 84233

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Account Manager - Existing Installations

Your main responsibilities

The Account Manager - Existing Installations (EI) identifies opportunities through key customer contacts and industry information. They locate sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.

Customer and Account Management

Build and maintain favorable client relationships
Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Assist architects and/or developers with application of company products through layout data and specifications

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for service, fixed priced repair and modernization
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services
Assure full utilization of systems and follow best demonstrated practices (BDP)
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

What you bring

Post Secondary Degree – preferably in Business or Engineering
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
Proficient in MS Office
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

What’s in it for you?

Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match

The salary range for this position is $62,000 to $75,000 CAD.

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role will be eligible for: Commission Plan

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.

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We Elevate... Quality of urban life

Account Manager - Existing Installations

Your main responsibilities

What you bring

What’s in it for you?

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