About Us:
For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.
We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.
Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.
Our Vision: Unleashing the economic, social, and civic potential of clients.
Our Mission: Connecting newcomers to the right service at the right agency every time.
Our Values: we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.
Position Overview:
The Salesforce Administrator plays a critical role in supporting the digital infrastructure that enables Immigrant Services Calgary’s program delivery, including Gateway, CLARC, and Partner Success operations. This position ensures that the Salesforce platform functions reliably for front-line teams by maintaining the technical components that support client intake, needs assessment, referral coordination, service navigation, and outcomes tracking. Through hands-on system administration and technical troubleshooting, and light development work, the Salesforce Administrator ensures uninterrupted service delivery, strong data integrity, and accurate reporting across programs.
Applicants must be legally authorized to work in Canada to be considered for this position.
Hybrid (minimum 3 days per week on-site); fully remote arrangements may be considered based on candidate suitability and organizational needs.
Key Responsibilities:
Technical Support and Development Maintenance
- Maintain and troubleshoot existing Apex classes, triggers, and Lightning Web Components that support critical program workflows.
- Customize S-Docs templates using HTML, and CSS to meet documentation and reporting needs.
- Diagnose and resolve complex technical issues impacting service delivery or data flows.
- Support data processes using scripting tools as required.
- Manage Salesforce integration with WordPress website via Google Tag Manager for survey display (Survey Vista), supporting clients engagement and feedback mechanisms.
System Administration
- Serve as the primary point of contact for Salesforce-related queries and issues across Gateway, CLARC, and Partner Success users.
- Manage user profiles, roles, permission sets, and security settings to ensure appropriate access.
- Configure and maintain custom objects, fields, flows, validation rules, and page layouts that enable daily service delivery functions.
- Optimize user interfaces and workflows to improve efficiency, reduce errors, and enhance user experience.
- Conduct regular system audits to ensure platform performance, reliability, and data integrity.
Data Management and Reporting
- Maintain and enhance data quality through audits, deduplication, and validation practices.
- Ensure data consistency across systems supporting client services and reporting requirements
Platform Governance
- Monitor Salesforce releases and assess new features that can strengthen program workflows and reporting.
- Evaluate, implement, and maintain third-party tools such as AppExchange solutions, and Twilio integrations.
- Maintain detailed documentation of processes, configurations, and system changes to ensure continuity and compliance.
- Ensure alignment with organizational data governance, privacy, and security requirements.
Collaboration and Training
- Partner with IT, Gateway, CLARC, and Partner Success teams to translate program needs into system improvements.
- Provide targeted user support, guidance, and informal training to staff to enhance system adoption.
- Contribute to continuous improvement initiatives that strengthen operational effectiveness and service delivery.
Qualifications and skills:
Education
- Undergraduate or graduate degree in Information Technology, Computer Science, or related field.
- Salesforce Administrator Certification (required).
- Salesforce Platform App Builder Certification (required).
Experience
- Minimum of 3 years of experience in Salesforce administration with hands-on technical responsibilities, including experience integrating Salesforce with external web platforms.
- Experience supporting systems that underpin client services, case management, or program delivery environment is highly valued.
- Demonstrated ability to design and maintain complex, scalable automations using Flow Builder.
- Strong working knowledge of Apex and Lightning Web Components, including the ability to read, troubleshoot, and update existing code.
- Experience with JavaScript, HTML, and CSS will be an asset.
- Experience with Visualforce and Salesforce unit testing will be an asset.
- Experience with document generation tools (S-Docs preferred).
- Familiarity with scripting languages (Python an asset).
Attributes and Core Competencies
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to work independently and collaboratively in a fast-paced, results-driven environment.
- Excellent verbal and written communication skills.
- Strong organizational and project management skills.
- Commitment to innovation and continuous process improvement.
- Proficiency in data analysis and reporting.
How to Apply:
To apply, please ensure your application documents include your full name in the title and submit them directly through our website. We kindly request that applications be submitted exclusively through our website and refrain from sending applications via email or phone.
Note: Internal applicants are requested to submit their applications through Dayforce.
We appreciate your interest in ISC and will reach out to shortlisted candidates as we move forward in the selection process. Your passion for supporting newcomers is valued, and we look forward to considering your application.
This posting will remain open until a suitable candidate is found.
Diversity and Inclusion
We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.
Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodation during the application process due to a disability, please let us know. Your needs are important to us, and we're here to ensure a smooth and accessible experience.
Note: We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.
