Now Hiring: Dispatcher / Service Coordinator
Northern Doors Ltd. – Grande Prairie, AB
Do you love organizing chaos, solving puzzles, and making sure everyone is where they need to be? If you're the type of person who enjoys checking things off a list, juggling multiple tasks, and keeping a team running smoothly, we'd love to meet you!
Northern Doors Ltd. is a locally owned and operated company proudly serving Grande Prairie and the Peace Country. For over 25 years, we've specialized in the installation, maintenance, and repair of residential Garage Doors, commercial Overhead Doors, and access systems.
We're looking for an organized, customer-focused Dispatcher / Service Coordinator to become an important part of our team.
No two days are ever quite the same—and that's exactly what makes this role exciting!
What You'll Do
- Schedule and dispatch service technicians for daily service calls.
- Plan efficient daily routes to maximize technician productivity, minimize travel time, and ensure timely customer service.
- Coordinate appointments with customers and communicate arrival times.
- Prioritize emergency service requests while balancing scheduled work and adjusting routes as needed.
- Monitor technician progress throughout the day and make schedule or route changes when necessary.
- Create and manage workorders using our service management software.
- Maintain accurate customer records and service documentation.
- Communicate with customers regarding scheduling, updates, and follow-ups.
- Work closely with our estimating, purchasing, and warehouse departments to ensure jobs are ready for technicians.
- Assist with general office and administrative duties as needed.
What We're Looking For
- Previous dispatching, scheduling, administrative, or customer service experience is required.
- Strong attention to detail.
- Excellent organizational and multitasking skills.
- Strong communication and customer service abilities.
- Ability to remain calm and prioritize in a busy environment.
- Proficiency with Microsoft Office (Outlook, Word, and Excel).
- Ability to work independently and as part of a team.
- Experience with FieldPulse or similar dispatch software is an asset but not required.
- Experience in the overhead door industry is an asset but is not required.
What We Offer
- Competitive wages based on experience.
- Comprehensive health and dental benefits.
- Stable, full-time employment.
- Ongoing training and opportunities for professional development.
- A supportive team that enjoys working together and helping one another succeed.
- The opportunity to work for a locally owned company that values integrity, teamwork, and exceptional customer service.
About Northern Doors Ltd.
For over 25 years, Northern Doors Ltd. has provided quality products and dependable service throughout Grande Prairie and the surrounding Peace Country. From residential garage doors to commercial overhead doors, dock equipment, hollow metal doors, and access systems, we are committed to delivering reliable solutions and outstanding customer service.
Comprehensive Services, Built for the North.
Apply Today!
If you are organized, dependable, and enjoy helping customers while keeping a busy service department running efficiently, we'd love to meet you!
Please submit your resume today!
Only candidates selected for an interview will be contacted.
Pay: $28.00-$33.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Grande Prairie, AB T8V 5L3: reliably commute or plan to relocate before starting work (required)
Experience:
- Dispatching: 1 year (required)
Work Location: In person
