Customer Care Representative
Northway Ford Lincoln
Are you an exceptional communicator who enjoys helping people and creating outstanding customer experiences? Northway Ford Lincoln is looking for a professional, energetic, and detail-oriented Customer Care Representative to join our team.
As a key member of our customer experience team, you will build relationships with customers through text, email, and phone communication. If you have outstanding communication skills, a positive attitude, and enjoy creating exceptional customer experiences, we'd love to hear from you.
Responsibilities
- Conduct professional customer follow-up by phone, text, and email.
- Respond promptly and professionally to customer inquiries through text, email, and online communication channels.
- Follow up with sales customers to ensure complete satisfaction.
- Schedule appointments and coordinate with the appropriate staff members
- Maintain accurate customer records and activity within the dealership CRM.
- Monitor CRM tasks daily to ensure all customer communications and follow-ups are completed on time.
- Build rapport with customers while providing accurate information and assistance.
- Work closely with the sales, and management teams to deliver an exceptional customer experience.
- Manage multiple conversations and priorities while maintaining accuracy and professionalism.
Qualifications
- Exceptional verbal and written communication skills.
- Clear, confident and kind speaking voice.
- Professional phone communication, texting, and email skills with excellent grammar and spelling.
- Proficient in Microsoft Excel and creating/managing data logs.
- Comfortable using computers, CRM software, and multiple communication platforms.
- Strong organizational and time management abilities.
- Ability to multitask in a fast-paced dealership environment.
- Positive attitude, strong work ethic, and attention to detail.
- Previous customer service, dealership, administrative, or business development experience is considered an asset.
What We're Looking For
The ideal candidate is:
- Friendly, professional, and dependable.
- An excellent communicator who builds trust and rapport with customers.
- Customer-focused and committed to creating exceptional experiences.
- Self-motivated and able to work independently while contributing to a team environment.
- Comfortable following structured processes while adapting to changing customer needs.
Why Join Northway Ford Lincoln?
- Full-time, Monday to Friday schedule (9:00 a.m. – 4:00 p.m.) with evenings and weekends free.
- Competitive earning potential of $35,000–$50,000.
- Health and benefits package.
- Ongoing training and professional development.
- Supportive, team-oriented work environment.
- Opportunities for career growth and advancement.
- Employee discounts and dealership perks.
At Northway Ford Lincoln, we believe every customer interaction is an opportunity to build a lasting relationship. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today and become part of a team committed to providing an outstanding ownership experience.
Pay: $35,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
