Desktop Support Technician
Job Summary
We are seeking a reliable and customer-focused Desktop Support Technician to provide technical support and maintenance for Windows-based desktop systems, laptops, peripherals, and enterprise applications. The ideal candidate will troubleshoot hardware and software issues, support end users, and ensure smooth day-to-day IT operations in a corporate environment.
Key Responsibilities
- Provide technical support for Windows desktops, laptops, printers, and related hardware.
- Install, configure, and maintain Windows operating systems and standard business applications.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
- Support Edge and Chrome along with extensions and updates
- Manage user accounts, permissions, and password resets through Active Directory.
- Perform software installations, upgrades, and patch management.
- Configure and deploy desktop and laptop systems for new employees.
- Maintain inventory of IT assets and equipment.
- Assist with antivirus, endpoint security, and system compliance tasks.
- Document incidents, resolutions, and procedures in the ticketing system.
- Escalate unresolved issues to senior IT staff or vendors when necessary.
- Provide excellent customer service and technical guidance to end users.
Required Qualifications
- Diploma or degree in Information Technology, Computer Science, or related field.
- 1–3 years of desktop support or help desk experience.
- Strong knowledge of Windows 10/11 operating systems.
- Experience with Active Directory and Microsoft 365 administration.
- Understanding of TCP/IP networking, VPNs, and basic troubleshooting.
- Familiarity with ticketing systems and remote support tools.
- Strong communication and problem-solving skills.
Preferred Qualifications
- CompTIA A+, Network+, or Microsoft certifications.
- Experience with imaging and deployment tools such as SCCM or Intune.
- Knowledge of endpoint management and cybersecurity best practices.
- Experience supporting enterprise environments.
Technical Skills
- Windows 10/11
- Active Directory
- Microsoft 365
- Remote Desktop / Remote Support Tools
- Printer and Peripheral Support
- Basic Networking
- Hardware Troubleshooting
- SCCM / Intune (preferred)
Soft Skills
- Customer service oriented
- Strong troubleshooting ability
- Time management and organization
- Team collaboration
- Ability to work under pressure
Benefits:
Work Location: In person
