The Assistant Operations Manager supports the day-to-day operations of the business by coordinating service delivery, managing field teams, ensuring quality standards are met, and assisting with client and vendor communications. This role serves as a key link between internal teams, contractors, property managers, and clients to ensure services are completed efficiently and to the highest standards.
Please note that this position is subject to a background check as a condition of engagement. By applying, you acknowledge and consent to the potential background investigation, which may include criminal record checks, driving record verification, and reference checks. All information will be handled confidentially in compliance with applicable laws.
Key Responsibilities
- Assist in managing daily operations and service scheduling.
- Coordinate cleaning, maintenance, inspection, turnover, and preventive maintenance services.
- Monitor work orders and ensure timely completion of assigned tasks.
- Support the recruitment, onboarding, and training of field staff and contractors.
- Conduct quality assurance reviews and follow up on service deficiencies.
- Communicate with clients, property managers, vendors, and internal teams regarding service requests and project updates.
- Review operational reports and identify opportunities for process improvement.
- Assist with estimating, quoting, budgeting, and job costing as required.
- Support the resolution of customer concerns and service-related issues.
- Ensure compliance with company policies, health and safety regulations, and service standards.
- Track operational metrics and maintain accurate records and maintenance logs.
- Assist with facilities management activities, including building inspections, preventive maintenance planning, and vendor coordination.
- Possess working knowledge of general building systems, including HVAC, plumbing, electrical, and mechanical equipment.
- Coordinate and monitor general repair and maintenance activities to ensure facilities remain safe, functional, and well-maintained.
- Identify maintenance issues, prioritize repair requests, and follow up with contractors to ensure timely resolution.
- Support asset management, inventory control, and procurement of maintenance supplies and equipment.
Qualifications
- 2+ years of experience in operations, property services, facilities management, hospitality, or a related field.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience coordinating teams, contractors, or service providers.
- Proficiency with Google Suit and cloud-based operational software.
- Strong problem-solving and decision-making abilities.
- Customer service-oriented mindset.
- Willingness to come to the Toronto office at least 3 times/week (M6P area code). Occasional on-site visits to client properties may be needed.
Preferred Qualifications
- Experience in property management, short-term rentals, residential leasing, or maintenance operations.
- Previous supervisory or leadership experience.
- Knowledge of scheduling and workforce management systems.
What Success Looks Like
- Services are completed on time and within quality standards.
- Clients receive prompt and professional communication.
- Operational issues are resolved efficiently.
- Teams are properly scheduled and supported.
- Service quality and customer satisfaction remain consistently high.
- Operational processes continue to improve through proactive management.
Position Type: Full Time (permanent)
Probable Start Date: ASAP
Pay: $23.00-$26.00 per hour
Application question(s):
- Do you have experience managing logistics and coordinating schedules?
- Are you familiar with dashboard analytics and performance metrics?
- Do you have experience in the rental condo unit business and apartment turns/coordination?
- Are you okay with undergoing a criminal background check?
Work Location: Hybrid remote in Toronto, ON (York District)
