Do you want to become part of one of the largest sheet metal manufacturing companies in Canada?
Are you a results-driven individual with a passion for HVAC products?
Do you enjoy building connections with people and ensuring they have an exceptional experience?
ABOUT OUR COMPANY
For over 60 years, The ECCO Group™ has experienced consistent expansion, with our manufacturing sector dominating the sheet metal HVAC market in Western Canada. Our ECCO Supply™ division offers comprehensive wholesale distribution services for Heating, Ventilation, and Air Conditioning (HVAC) supplies and equipment. With sales branches situated in manufacturing and distribution hubs across Western and Central Canada, we are now extending our team into the United States. We are seeking individuals who are enthusiastic about enhancing customer satisfaction and fostering substantial market expansion to join our organization as we continue to grow.
POSITION SUMMARY
The Counter Sales Associate will manage the customer service level, from order taking up to and including shipping of product. This role will be the face representing ECCO Supply to our in-branch customers, friendly and courteous, maintaining a strong level of customer service. The Counter Sales Associate will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.
KEY RESPONSIBILITIES
- Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
- Contact customers when back orders are available while making sure to update time and date of call on invoice
- Educate customers on features and benefits of products in order to improve related sales and customer satisfaction
- Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items
- Input all invoices into the system with detailed descriptions and quantities properly specified
- Keep proper track of invoices and do daily check-ups to avoid any shipping errors
- Maintain an up-to-date sales data base with pricing, specifications, etc.
- Handle inquiries from other sales-branches professionally, courteously, and as efficiently as possible
- Provide support to Outside Sales Team on customer service tasks when they are out of office
- Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager
QUALIFICATIONS
- Post – Secondary Education – an asset
- Previous Order Desk and/or Sales experience – an asset
- Previous experience in HVAC, manufacturing or related industry – an asset
- Desire to be a long-term employee and contribute to the company’s overall success
- Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
- Ability to adapt/response to different types of personalities
- Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
- Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management
Job Type: Full-time
Pay: $20.50-$22.50 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Application question(s):
- Are you legally authorized to work in Canada? Kindly respond with a "Yes" or "No"
- Do you have experience working with building contractors both residential and commercial?
- Have you worked with custom manufactured sheet metal before?
- Do you have experience working at a front counter in a skilled-trade, manufacturing, or non-retail setting?
Work Location: In person
