Assistant General Manager
Fairfield by Marriott Inn & Suites — North Bay, ON
$48,000 – $55,000 / year | Full-Time | On-Site
About Fairfield by Marriott North Bay
Fairfield by Marriott Inn & Suites North Bay is a Marriott-branded property serving business and leisure travellers in Northern Ontario. We’re a tight-knit team that takes genuine pride in the guest experience — from a hot breakfast every morning to a front desk that knows your name by checkout.
About the Role
We’re looking for a hands-on, operationally sharp Assistant General Manager to join the leadership team at Fairfield by Marriott North Bay. This is a real operations role — not a desk job. You’ll be in the lobby, in the systems, and in the details across three core areas: Front Office, Breakfast Operations, and Hotel Accounting.
You’ll work directly alongside the General Manager and play a key role in keeping the property running at a Marriott standard, every single day.
What You’ll Own
Front Office Leadership
- Supervise and support Front Desk Associates across all shifts (AM, PM, and Night Audit)
- Oversee guest check-in/check-out, billing accuracy, and reservation management using Stay PMS and SPOG
- Manage GXP cases, Guest Voice reviews, and OTA review responses
- Ensure Bonvoy enrollment targets and guest satisfaction metrics are consistently met
- Handle group reservations, Sertifi authorizations, and payment compliance
- Be a visible, available leader for escalations from the front desk team
Breakfast Operations
- Oversee daily breakfast quality, food safety standards, and team execution
- Manage food ordering (twice weekly), temperature logs, and cleanliness checklists
- Maintain food handling certifications and ensure team compliance (Marriott-authorized training)
- Monitor pest control program and ensure documentation is current for quarterly GFSA submissions
Hotel Accounting & Administration
- Maintain the daily Income Journal and cash/debit reconciliation
- Process weekly Accounts Payable batches via HubDoc and QuickBooks
- Manage Accounts Receivable, professional billing, and client invoicing
- Complete month-end tasks: till counts, petty cash, MAT remittance, Bonvoy reconciliation, and Dropbox package upload
- Prepare biweekly payroll in ADP for GM review and finalization
- Build and publish the biweekly staff schedule
Schedule
This is a flexible, rotating role. You must be available for:
- Weekends (required)
- Evening shifts (PM: 4:00 PM – 12:00 AM)
- Early morning shifts (6:00 am Start)
Shift assignments rotate based on operational needs. This is not a Monday–Friday, 9-to-5 position.
What We’re Looking For
- 2+ years of hotel operations or hospitality management experience
- Comfort working across multiple systems (PMS, accounting, scheduling)
- Strong attention to detail — especially around financial accuracy and compliance
- A natural leader who can hold a team accountable while remaining approachable
- Ability to manage competing priorities without dropping the ball on any of them
- Experience with Marriott brands or systems is a strong asset (Stay PMS, SPOG, GXP, ADP, HubDoc, QuickBooks)
- Food Handler certification (or willingness to obtain immediately upon hire)
What You’ll Get
- Competitive salary: $48,000 – $55,000 based on experience
- Marriott hotel discount program (friends & family rates worldwide)
- A property that values structure, accountability, and doing things the right way
- Direct mentorship from the General Manager
How to Apply
Submit your resume through this posting. Candidates who move forward will be contacted for an initial conversation with the General Manager.
Job Types: Full-time, Permanent
Pay: $48,000.00-$55,000.00 per year
Ability to commute/relocate:
- North Bay, ON P1B 9T9: reliably commute or plan to relocate before starting work (required)
Work Location: In person
