JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Coordonnateur(trice), Gestion immobilière – JLL
Ce que ce poste implique :
Relevant du/de la gestionnaire de propriété, le/la Coordonnateur(trice), Gestion immobilière agit comme point de contact principal pour les locataires, répond à leurs demandes et assure une prestation de services sans faille. Ce poste est essentiel au maintien de la satisfaction des locataires et à l'excellence opérationnelle en supervisant le contrôle de la qualité, en gérant la réconciliation des comptes et en veillant à ce que toutes les demandes des locataires soient traitées rapidement. Vous jouerez un rôle clé dans le soutien des opérations immobilières tout en contribuant à l'engagement de JLL à offrir des expériences client exceptionnelles dans l'immobilier commercial.
À quoi ressemblera votre quotidien :
Interagir et communiquer efficacement avec les locataires, le personnel d'exploitation, les fournisseurs et les sous-traitants pour assurer le bon déroulement des opérations immobilières
Minimiser les créances en effectuant le suivi des recouvrements, en documentant les notes au dossier et en surveillant le processus de recouvrement complet; référer les cas difficiles au gestionnaire immobilier
Facturer les services aux locataires sur une base mensuelle et gérer la réconciliation des comptes
Préparer les communications bilingues (français et anglais) pour les locataires, incluant les lettres et la traduction de documents
Créer les bons de commande pour les fournisseurs et préparer les dossiers d'appels d'offres pour les nouveaux contrats de service
Veiller à ce que l'entretien et l'exploitation des bâtiments se déroulent efficacement tout en assurant le respect des politiques en matière de santé et de sécurité
Participer activement au processus de certification environnementale et produire les rapports sur le développement durable pour les propriétés sous votre responsabilité
Qualifications requises :
Trois (3) à cinq (5) ans d'expérience en administration ou en gestion, de préférence dans le secteur immobilier
Diplôme d'études collégiales (DEC) ou équivalent – minimalement requis
Bilingue français et anglais* (à l'écrit et à l'oral) avec une excellente maîtrise de l'orthographe et de la grammaire françaises
Capacité démontrée à évoluer dans un environnement informatisé
Connaissance pratique de la suite Microsoft Office et des systèmes immobiliers tels que Yardi, Procore et Building Engines
Qualifications préférées :
Solides compétences analytiques avec capacité à identifier et à résoudre les problèmes de manière autonome
Excellente gestion du temps et capacité à répondre à des priorités changeantes dans des délais serrés
Capacité avérée à travailler de manière autonome et en collaboration au sein d'une équipe
Expérience dans la participation à l'élaboration des budgets annuels
Connaissance de systèmes de gestion immobilière additionnels au-delà de Yardi, Procore et Building Engines
- Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)
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Property Coordinator – JLL
What this job involves:
Reporting to the Property Manager, the Property Coordinator serves as the primary contact for tenants, responding to their requests and ensuring seamless service delivery. This role is essential to maintaining tenant satisfaction and operational excellence by overseeing quality control, managing account reconciliation, and ensuring all tenant inquiries are addressed promptly. You'll play a key role in supporting property operations while contributing to JLL's commitment to delivering exceptional client experiences in commercial real estate.
What your day-to-day will look like:
Interact and communicate effectively with tenants, operations staff, suppliers, and contractors to ensure smooth property operations
Minimize receivables by conducting collection follow-ups, documenting notes, and monitoring the complete collection process; escalate complex cases to the Property Manager
Invoice tenant services on a monthly basis and manage account reconciliation
Prepare bilingual communications (French and English) for tenants, including letters and translated documents
Create purchase orders for suppliers and prepare tender files for new service contracts
Ensure building maintenance and operations run efficiently while verifying compliance with health and safety policies
Actively participate in the environmental certification process and produce sustainability reports for assigned properties
Required Qualifications:
Three (3) to five (5) years of experience in administration or management, preferably in the real estate sector
CEGEP diploma (DEC) or equivalent – minimum requirement
Fully bilingual in French and English* (written and spoken) with strong French spelling and grammar skills
Demonstrated ability to work in a computerized environment
Working knowledge of Microsoft Office Suite and real estate systems such as Yardi, Procore, and Building Engines
Preferred Qualifications:
Strong analytical skills with the ability to identify and resolve problems independently
Excellent time management and ability to respond to changing priorities under tight deadlines
Proven ability to work both independently and collaboratively as part of a team
Experience participating in annual budgeting processes
Familiarity with additional property management systems beyond Yardi, Procore, and Building Engines
- Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
