Quality Control Representative
Vancouver, BC
COMPANY OVERVIEW
Wesgroup started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 4.4 million square feet of commercial and multi-family real estate and has built almost 10,000 homes in communities across BC. With the active projects in our development pipeline, the portfolio is forecasted to grow to 6.7 million square feet by the end of 2031.
Our operations are vertically integrated, encompassing land acquisition, development, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.
PROFILE SUMMARY
Wesgroup is seeking a skilled, customer-focused Quality Control Representative to join our Customer Care team in a one-year fixed term position. In this hands-on role, you will support the quality control process for new buildings, homeowner orientations, warranty service, and coordinated repairs while helping ensure every home is delivered to Wesgroup quality standards.
Working closely with homeowners, trades, Construction, Sales, Property Management, and internal Customer Care partners, you will inspect homes, document and track deficiencies, coordinate service activity, complete minor repairs where appropriate, and help create a positive customer experience throughout the possession and warranty lifecycle.
KEY ACCOUNTABILITIES
- Contribute to the quality control process for new building completion by inspecting homes, common areas, and amenity spaces to identify deficiencies that do not meet Wesgroup quality standards.
- Document deficiencies using applicable software systems, distribute reports to trade partners, and monitor completion to ensure repairs are completed within established timelines.
- Collaborate with Construction, Customer Care team members, and trade partners to prioritize work, address quality concerns, communicate progress, and support project completion milestones.
- Coordinate and address warranty-related service requests within occupied homes, including scheduled appointments, concern assessment, documentation, work order tracking, and customer communication.
- Complete minor repairs where appropriate and coordinate with trade partners for deficiencies requiring specialized expertise, maintaining accountability for service timelines and repair follow-through.
- Represent Wesgroup professionally during homeowner orientations, warranty appointments, inspections, and customer interactions while educating homeowners on home operation, maintenance requirements, and warranty processes.
- Build and maintain working knowledge of building systems, project-specific design details, construction drawings, specifications, scopes of work, residential construction standards, and BC New Home Warranty requirements.
- Support project completion activities, special assignments, and continuous improvement initiatives by sharing observations, lessons learned, and opportunities to improve service delivery.
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- High School Diploma/GED required; a college, trade, or technical diploma in construction, trades, carpentry, or a related discipline is preferred.
- Minimum 5 years of experience in residential construction, specialty trades, warranty service, project coordination, or a related field.
- Trade certification or hands-on experience in carpentry, finishing, painting, drywall, or related disciplines is considered an asset.
- Experience with new home warranty programs, residential possession processes, residential developers, or home builders is preferred.
- Strong understanding of residential construction methods, finishing practices, BC New Home Warranty requirements, and residential construction standards.
- Ability to identify, assess, document, and resolve construction deficiencies, including minor carpentry, painting, drywall, hardware, caulking, and finishing repairs as required.
- Experience using construction management or deficiency tracking software, such as Autodesk, and proficiency with Microsoft Office, including Excel, Outlook, Word, and Teams.
- Strong written and verbal communication, customer service, conflict-resolution, organization, and time-management skills.
- Comfortable working on active construction sites and in buildings prior to completion, including walking, stair access, documenting deficiencies, and completing physical repairs using appropriate PPE.
EXPECTED COMPENSATION
- Annual Base Salary: The expected salary range for this role is $75,000 - $84,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
- Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success.
WHAT WE OFFER
- An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
- A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged.
- A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
- To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass.
- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities.
HOW TO APPLY
If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit Wesgroup Careers and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.
