Project Administration Assistant
Location: Chilliwack, BC
Job Type: Full-Time
About Us;
ROCK SOLID STONE DESIGN is a locally owned and operated custom granite and quartz countertop company proudly serving Chilliwack and the Fraser Valley for over 25 years. We specialize in designing, fabricating, and installing 100% custom stone countertops for residential and commercial projects. We take pride in delivering exceptional craftsmanship and customer service, and we’re looking for someone who shares our commitment to quality and attention to detail.
Job Summary
We are seeking an energetic, highly organized, and detail-oriented Project Administration Assistant to support our Project Coordinator and office team. This is primarily a desk-based administrative role that plays a critical part in ensuring projects move smoothly from the initial customer inquiry through scheduling, fabrication, and installation.
The successful candidate will be responsible for maintaining accurate project information, coordinating schedules, communicating with customers, ordering materials, and ensuring every project is organized and ready for production. If you enjoy organization, problem-solving, and working in a fast-paced environment where accuracy matters, we’d love to hear from you.
Key Responsibilities
- Check and respond to voicemails in a professional and timely manner.
- Enter new customer inquiries and quote requests accurately into our system.
- Gather, verify, and maintain all information required for countertop quotations.
- Prepare quote files so pricing can be completed quickly and accurately.
- Perform high-volume, detail-oriented data entry while maintaining accuracy.
- Order quartz, granite, sinks, and other required materials once projects are approved.
- Coordinate supplier orders and ensure materials are received on schedule.
- Maintain and update production schedules, calendars, and installation timelines.
- Contact customers to confirm upcoming template appointments, installations, and project details.
- Keep remnant inventory organized and up to date.
- Maintain organized digital and physical project files.
- Assist with invoicing, bookkeeping tasks, and financial record keeping when required.
- Support project documentation, reports, and correspondence.
- Answer incoming phone calls professionally and provide outstanding customer service.
- Welcome showroom visitors and assist with general office operations.
- Work closely with our sales, fabrication, and installation teams to ensure projects run efficiently.
- Identify discrepancies or missing information before projects move into production.
Qualifications
- Previous administrative or clerical experience is am asset but not required.
- Excellent organizational and time management skills.
- Exceptional attention to detail and accuracy.
- Strong written and verbal communication skills.
- Comfortable managing multiple priorities in a fast-paced environment.
- Professional phone etiquette and customer service skills.
- Strong computer skills with proficiency in:
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- General office software and databases
- Experience with QuickBooks or bookkeeping software is considered an asset.
- Experience with scheduling, project coordination, construction, cabinetry, or the countertop industry is beneficial but not required.
The Ideal Candidate
You are someone who:
- Loves organization and keeping things running smoothly.
- Enjoys working behind the scenes to support a team.
- Has outstanding attention to detail and catches mistakes before they become problems.
- Learns new software and systems quickly.
- Is dependable, proactive, and enjoys improving processes.
- Communicates professionally with customers and coworkers.
- Takes pride in producing accurate, high-quality work.
What We Offer
- Competitive wages based on experience.
- Full-time Monday to Friday position.
- Stable, year-round employment.
- Supportive, family-owned work environment.
- On-the-job training and opportunities for career growth.
- The opportunity to build a long-term career in a growing custom manufacturing business.
If you’re an organized, detail-focused individual looking to join a company that values quality, teamwork, and customer service, we’d love to meet you.
Please submit your resume (Bonus: along with a brief cover letter telling us why you’d be a great addition) to the ROCK SOLID STONE DESIGN team.
Pay: $18.25-$22.00 per hour
Benefits:
Work Location: In person
