We Are Hiring: Cafe/Lounge Team Member - Guest Services
The Sweetwater Group is a privately held boutique hospitality management & development company based in the Niagara Region of Canada. We aim to provide exceptional quality experiences for our guests built on the values of authenticity, excellence, beauty, responsibility, and positive community engagement.
The Sweetwater Group holds 3 historic properties in the immediate reach of world-renowned wineries, excellent restaurants and live theatre, the majestic Niagara Falls, and all the natural beauty of Canada's unique fruit belt.
We are currently looking for exceptional Café/Lounge team members to join us as we build out a unique and exciting contemporary hospitality offering in Niagara-on-the-Lake (NOTL) and Ontario.
About the Role
You will be responsible for interacting with our guests in a professional and friendly manner with a focus on outstanding customer service.
You will work collaboratively with staff to create a remarkable environment for guests that is respectful, personal, safe and at ease, inspired, detailed-oriented, and exceeds expectations.
Multiple shifts are available and must be able to work mornings, weekends and holidays.
Hourly positions starting at $20/hour (plus gratuities)
Café/Lounge Team Member
- Prepare and serve hot beverages, cold beverages, alcoholic beverages, etc
- Prepare food dishes from our light menu, serve pastries or items from our display cases
- Monitor, clean and restock the Guest Pantry as needed
- Maintain a tidy and clean work environment
- Support cleaning staff if and as needed
- Ability to support chef on food service if, and as needed.
- Accept payments from guests accurately and submit daily cash-outs
Guest Services
- From the earliest interface with Sweetwater Group to final check-out, maintain extraordinary guest satisfaction
- Monitor and restock mini-bar items in the guest rooms, check guest rooms to ensure they are ready for guests arrival
- Initiate improvements and build loyalty over time carefully tending to all issues and experiences
- Work with the staff team on special events within the context of NOTL bylaws
- Light daily property maintenance, as needed (sweeping off patios, placement of flowers, ensuring premises are tidy and well kept, etc.)
- Ensuring proper set-up of rooms in collaboration with cleaning staff
- Fielding and addressing any guest questions or concerns
- Bringing any significant questions or concerns to the team
- Respond to urgent requests or issues that may arise outside of regular working hours
About You
- Be an excellent communicator with at least 2 years experience in hotel or food service.
- Smart Serve Certified, Food Handler Certified required
- Share the vision, and have a passion for promoting the culture and brand, of the Sweetwater Group
- Be able to multi-task with flexibility in hours
- Be a demonstrated team player that can work collaboratively with other staff who share a passion for the business and what it stands for
- Foremost attention to detail
Pay: From $20.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Experience:
- Customer Service: 2 years (preferred)
- Barista: 2 years (preferred)
Work Location: In person
