Cyber Security Analyst
From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.
The Cyber Security Analyst is responsible for managing security incidents from detection to closure, including handling escalations through the ticketing system. They analyze phishing submissions, communicate with security vendors, and act as a subject matter expert (SME) for technicians and clients. The role includes mentoring technical staff, delivering security awareness training, and maintaining up-to-date documentation of security processes. Analysts conduct annual security assessments for assigned clients to ensure strong security posture and compliance. As the primary security SME for designated clients, they provide strategic guidance and respond to all security-related inquiries.
Life at SysGen - Perks & Benefits (What’s in it for you?)
- Earn More: Competitive salary plus performance-based compensation.
- Vacation Your Way: Take advantage of our unique Double Dip vacation program.
- Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
- Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
- Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
- Grow Your Career: Paid training and development to help you level up.
- Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
- Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:
- Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
- Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
- Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
- Alberta’s Top 75 Employers (3 Years)
- Canada’s Top Growing Companies by The Globe and Mail (3 Years)
Key Responsibilities:
- Deployment of Managed Security Services (ESS).
- Conduct data analysis and regular SLA security validations for client security requirements.
- Support the service delivery of SysGen’s Managed Security (ESS).
- Review and validate security audit and recommendations.
- Work with Senior Security Analyst and Cybersecurity Manager to identify, improve and enhance security services offerings
- Respond to cyber-security threats, vulnerabilities, events, and incidents.
- Responsible for investigating incidents, analysing attack methods, applying security policies, and documenting recommendations for customers.
- Administration tasks associated with SysGen internal operations.
- Advise and consult with customers on Cybersecurity Policy, Process and Governance,
- Act as a member of the Escalations Manager (Incident Response / CSIRT) teams
- Vendor Management internally and externally.
- Liaise with Pre-sales team on Project Presales: Cybersecurity and IT Infrastructure (Security Team, ISG)
- Assist with Implementations of ESS projects, validation and completing assigned tasks.
- Work along side the Senior Security Analyst to complete, review and validate security assessments, baselines. Including performing Security Audits, Penetration Tests and mitigation of Security Vulnerabilities.
- Cybersecurity Subject Matter Expert (SME) both internally and for our clients.
- Collaborate and act as a technical contributor on Cybersecurity Major Incident Reports (C-MIR) and Root Cause Analysis (RCA) for Escalations Team (CSIRT).
- Follow documented best practice Change Management Processes.
- The duties normally incidental to those assigned duties and responsibilities; and such other duties as may be assigned to the Employee by the Employer from time to time.
- Provide Security Awareness Training both internally and for our clients
- Update documentation with Senior Security Analyst and Cybersecurity Manager, as needed
Knowledge and Skill requirements:
- Strong understanding of cybersecurity frameworks, compliance standards, and best practices (e.g., NIST, ISO 27001, CIS Controls).
- Proficiency with security tools such as SIEM, EDR, IDS/IPS, email security gateways, and vulnerability management platforms.
- Experience leading security incident investigations, performing root cause analysis, and developing remediation plans.
- Skilled in conducting and interpreting security audits, penetration tests, and vulnerability assessments.
- In-depth knowledge of Governance, Risk, and Compliance (GRC) principles and secure network design.
- Ability to analyze complex threat data and respond effectively to cyber threats and vulnerabilities.
- Proven experience mentoring and training junior security staff.
- Strong communication skills for both technical and non-technical audiences, including C-suite executives.
- Capable of creating clear security documentation, reports, and client advisory materials.
- Experienced in delivering engaging security awareness training.
- Familiarity with change management processes in security operations.
- Strong organizational skills to manage multiple projects and incidents in a fast-paced MSP environment.
- Up-to-date knowledge of emerging threats, vulnerabilities, and defense strategies.
SysGen employees are guided by our 8 Guiding Principles:
Collaboration Communication
Consistency Expectations
Innovation Integrity
Relationships Responsibility
SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.
