Job Title: Customer Service Representative
Department: Customer Service/Sales Support
Reports To: Customer Service Manager
We are looking for a customer service representative who will be responsible for handling day-to-day duties such as answering phones, emails, and support a growing children’s toy manufacture. This person should possess strong multitasking skills and be an effective team player. They should be able to implement strong de-escalation skills, demonstrate problem solving, and even tempered. The perfect candidate has a proactive and can-do attitude, who can deliver excellent customer service in a fast-paced environment.
Customer Service Representative/ Sales Support Duties
· Answer multiline telephone system as primary point of contact for office
· Respond to customer service inquires for retail stores and end consumers by email, telephone and online chat support
· Document damages and defectives from initial inquiry to final solution for retail stores and end consumers
· Online website customer support for returns, order updates
· Maintain vendor sites inventory and product updates
· Support retail stores with back order, invoice and shipping update requests
· Collect payment information for order processing from retail customer services
· Tabulate and consolidate monthly and yearly reports for damage, defectives and credits
· Prepare and document credit for damages and defectives for retail stores
· Issue return to warehouse labels for UPS and or FedEx
· Manage and order office supplies
· Review and maintain replacement parts inventory
EDUCATION and/or EXPERIENCE
Education: High School Diploma
Experience: Minimum 1 year in office experience
SPECIFIC REQUIREMENTS
Skills:
- Customer Service Experience
- Strong Time Management Skills
- Strong Verbal and Written English
- Intermediate Microsoft Office – Word / Excel
- Ability to use the Internet and e-mail
- Ability to manage and complete multiple tasks
Job Types: Full-time, Permanent
Hour Rate: $19.00-$21.00 per hour
Job Types: Full-time, Permanent
Pay: $39,520.00-$43,680.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Education:
- Secondary School (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
