Customer Service Coordinator
STATUS:
Full Time, Salaried
REPORTS TO:
Customer Service Team Lead
POSITION SUMMARY
The Customer Service Coordinator will be responsible for maintaining the accounts, which includes liaising with internal Sales and Production teams. Managing account order and timely fulfillment.
RESPONSIBILITIES:
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Maintain a high level of customer service by acting as the first point of contact for customers, including assisting with account information, product inquiries, and returns.
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Ensure from time of receipt to delivery, that all aspects of order are completed in a timely manner by coordinating and following up with other departments
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Item creations and order entry.
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Timely release of Sales orders to production
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Responsible for order processing, EDI 850 and 860 transmissions
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Allocate order from OH inventory, confirm inventory status, ship point, pick order
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Send updated Order form, packing instructions to production/purchasing department
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Review and approve packing, trim, carton markings, label placement
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Work with production on status of merchandise (contractor/factory)
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Concise and professional communications with inside teams and outside contractors, accurate tracking and reporting of work order status, and making sure orders ship without chargebacks and/or expense off-sets on time
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Submit EDI cover sheet to Logistics/EDI for routing and UCC label creation
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Regular review of vendor manuals and communication with sales rep to clarify any potential issues, review with account manager once a year, sooner if aware of changes
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Know intimately and keep up to date with customer compliance requirements
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Keep up to date with all licensor requirements and changes
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Responsibilities are wide ranging, as we all work and train together so we can fill in as back-up when needed (Customer Service / Asst. Project Manager)
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Research and resolve chargebacks and prevent future occurrences
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Proactive approach to work, taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives
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Other duties to be assigned as necessary.
QUALIFICATIONS:
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Minimum of 2 years’ experience in Customer Service and order entry.
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Experience with inventory management.
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Experience with an ERP system is a must.
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Experience working with a 3PL and multi warehouses is a must.
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Strong analytical skills.
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Detail oriented, self-motivated and proactive.
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Must be a team player with strong communication and organizational skills.
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Experience with Microsoft Office.
BENEFITS:
We provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching RRSP, generous PTO, merchandise discounts, excellent career development opportunities and a work environment that reflects our industry leadership.
WHO WE ARE:
Mad Engine is the global leader in consumer products. We create merchandise for anyone and everyone through our full range of private labels, branded and influencer celebrity products. In that same spirit, Mad Engine embraces diversity and strives to create conditions that provide everyone with an equal opportunity to thrive. We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
PHYSICAL REQUIREMENTS:
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Prolonged periods sitting at a desk and working on a computer.
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View and type on computer screens for extended periods of time.
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Sit, stand, bend, and lift.
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Occasionally lift items up to 15 pounds.
Temporary Position with Potential for Permanent Employment
This is a temporary position expected to last approximately 12 months, providing coverage during a maternity leave. While the role is initially offered on a fixed-term basis, there may be an opportunity for permanent employment based on business needs and the successful performance of the selected candidate.
