Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Drive Operations. Support Customers. Keep the Branch Running Strong.
If you’re someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping operations running smoothly, this role was built for you.
As a Branch Operations Specialist, you won’t just manage administrative tasks—you’ll be at the center of daily operations, supporting customers, technicians, and internal teams to ensure everything runs efficiently and accurately. Your work directly impacts customer experience, service execution, and overall branch success.
Why This Role Is Different
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You’ll play a key role connecting customers, technicians, sales, and operations
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You’ll manage real-time issues and ensure smooth order, billing, and contract processes
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You’ll gain exposure to multiple business units and systems (SAP, ERP tools)
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You’ll work in a collaborative environment where your accuracy and organization truly matter
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Serve as the first point of contact for customer inquiries (phone, email, and walk-ins)
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Process customer requests including quotes, orders, contracts, and service coordination
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Manage billing, invoicing, and payment processing to ensure accuracy and timeliness
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Enter and manage orders, rentals, and service requests in ERP/SAP systems
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Coordinate technician schedules, equipment deliveries, and product pickups
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Maintain and update customer contracts, renewals, and purchase orders
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Resolve customer administrative issues and escalate when needed
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Support inventory management and generate purchase orders
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Prepare documentation and ensure all service and billing details are complete
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Collaborate with internal teams (sales, service, logistics) to meet customer needs
You’ll be based at the branch, supporting both front-office and operational workflows. From handling customer requests to coordinating service activities, your work ensures that projects stay on track, customers are supported, and operations run efficiently.
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High school diploma or equivalent (post-secondary education is a plus)
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Experience in administrative, customer service, or operations roles
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Strong communication and organization skills
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Ability to manage multiple tasks and solve problems independently
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Proficiency with Microsoft Office and ERP systems (SAP preferred)
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Ability to work both independently and as part of a team
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Competitive compensation and full benefits package
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Paid time off, health, dental, vision, and retirement plans
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Opportunity to grow within a global organization
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Exposure to multiple business functions and career development opportunities
Xylem is a Fortune 500 global water solutions company dedicated to solving the world’s most critical water challenges. With 23,000 employees across more than 150 countries, we are committed to innovation, sustainability, and making a meaningful impact every day.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
