Looking for a meaningful career providing client service alongside sustainable resource management?
The Ministry of Natural Resources is hiring a Resources Clerk to join our team in a vibrant community where nature and opportunity thrive side by side. Thunder Bay, is located in beautiful northwestern Ontario. This front-line customer service-focused role offers the chance to make a real impact while building a rewarding career with room to grow. If you're passionate about helping others and ready to explore new possibilities, we'd love to hear from you.
Learn more about the work within The Ministry of Natural Resources.
Please note: You will be required to work from the following work location, 5-days a week: 435 James St. S., Thunder Bay, Ontario (North Region).
In this role, you will:
- provide front-line customer and client services to internal and external clients
- provide a range of administrative and district support services (e.g. taking meeting minutes, maintaining filing systems, handling incoming/outgoing mail, etc.)
- provide logistical support to district supervisors and district staff
- contribute significantly to the district's incident management team during high-level fire and flood emergencies
- handle corporate searches associated with licences and produce approvals/permits/licences
- assist with district finances by taking payments, making deposits, keeping records, and resolving errors
You have:
- experience with office administrative duties (filing, tracking correspondence/projects, purchasing, revenue collection, assets management, etc.)
- knowledge of administration of natural resources licencing (baitfish, bear management areas, trapping, land use permits, etc)
- proficiency with computers and software programs such as word-processing, database, electronic mail, internet, and spreadsheets
- experience using financial systems to create documents, manage data, and keep digital records organized
You can:
- convey information, respond to inquiries, and resolve complaints/issues using tact and diplomacy
- maintain a professional demeanor when interacting with challenging or dissatisfied clients, whether in person, via email, or over the phone
- redirect inquiries to appropriate program leads
- compose and proofread general correspondence
You can:
- determine nature and urgency of matters, inquiries and processes in order to prioritize, action or refer accordingly.
- identify and resolve discrepancies in reports and financial data.
- posses knowledge of relevant legislation (Crown Forest Sustainability Act ,Public Lands Act, and Aggregate Resource Act), policies, guidelines, regulations and/or statutes to provide information, issue licenses and permits.
- maintain a high level of confidentiality
You have:
- experience with scheduling and organizing meetings, training sessions, seminars and workshops.
- effective time management skills to organize own workload to ensure deadlines are met.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services
