IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.
IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.
Responsibilities
Perform installation, commissioning, troubleshooting, repair, and preventative maintenance of IPG laser systems
Serve as escalation point for complex technical issues beyond standard service procedures
Interface with engineering, applications, and product support teams to resolve advanced field issues
Provide detailed service documentation and feedback to support continuous product improvement
Support customers during critical downtime situations to minimize production impact
Requirements:
Bachelor's degree in Engineering (Electrical, Mechanical, Photonics, Laser Engineering, or related field) or equivalent combination of education and experience
5+ years of field service experience supporting lasers, photonics systems, or other sophisticated capital equipment
Demonstrated experience troubleshooting complex system-level issues independently
Experience interfacing directly with customers in high-pressure production environments
Advanced problem-solving skills related to electrical, electronic, mechanical, and photonics-based systems
Ability to diagnose system-level failures involving hardware, software, optics, and controls
Strong technical reading, writing, and schematic interpretation skills
Ability to interpret service data, logs, and performance metrics to determine root cause
Exceptional customer service and communication skills with the ability to explain complex technical issues clearly
Strong command of verbal and written English
Proficient with Microsoft Office tools; experience with Oracle, Salesforce, or other CRM/ERP systems preferred
Highly self-directed individual capable of working independently as well as within a cross-functional team
Willingness to mentor and support Field Service Technicians as needed
Ability to lift and carry up to 50 pounds
Ability to safely work on ladders and in industrial environments
Ability to work extended hours and weekends when required for customer support
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Req Benefits: Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as applicable Benefits Provided: All Regular* Canada employees receive: Vacation; three weeks per year accrued each pay period. After 5 years of employment, employees are eligible for four weeks' vacation. Sick (paid time off); 6 days for use as sick or personal time. Holidays: 11 (eleven) paid holidays per calendar year. *Prorated for reduced hour schedules Additional Benefits Offered: IPG also offers access to: Medical/Prescription Drug Benefit Dental Insurance Plan Vision Insurance Plan Short /Long Term Disability Group Life Insurance Tuition Reimbursement Adoption Benefit Parental leave benefit (4 weeks) Paid Time Off Employee assistance Program (EAP) Registered Retirement Savings Plan (RRSP) *Benefits eligibility may differ by program for reduced hour schedules. Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.
