Job Summary
Manager, Collections & Client Onboarding plan, organize, direct, control and evaluate the activities of Collection department. Ensures new clients are seamlessly integrated into the business's invoicing and financial systems. Managing the accounts receivable portfolio while ensuring that corresponding A/R risk exposure is limited through proactive credit analysis and risk mitigation of the subject customer base. Managing the Accounts Receivable portfolio and ensuring timely collections to optimize cash flow while minimizing bad debt and financial risk. Provides daily supervision and guidance to the accounts receivable staff.
What Speedy Transport Has to Offer
- Company Benefits
- RRSP's + Matching
- Profit Sharing Program
- Family Oriented Culture
- Opportunity for Growth
- + more!!
Duties & Responsibilities
- Communicate clearly with new customers regarding billing cycles, payment methods, and invoice delivery preferences.
- Set and negotiate Client payment terms, and billing Service Level Agreements in accordance with company policy. Have authorized signers agree to the credit practices, payment terms, and contract conditions.
- Oversee the creation of new client profile in Invoicing and Financial system. Develop and implement collection strategies to increase effectiveness of the collection process.
- Monitor the AR Aging Report proactively to identify high-risk accounts and analyze trends in customer payment behavior.
- Develop and implement new strategies and reporting methods to further enhance the credit management process. Analyze collection metrics, such as Days Sales Outstanding (DSO).
- Oversee the collections process, ensuring successful achievement of the collection targets and ensure the collection process are conducted in adherence to company policy.
- Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy. Manage escalations and resolve high-level disputes. Report any potential customer credit issues to effectively minimize and mitigate risk. Adjustments and Litigation when necessary.
- Work closely with Partnership managers, Pricing and Sales to assist with collections process when needed.
- Establish and sustain relationships with external and internal customers to ensure efficient communication and resolution of collection-related concerns.
- Ensure that tasks and reporting deliverables for month-end, Quarter end and year-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.
- Ensure compliance to internal controls and accounting policies. Collaborate with different Teams on tasks related to receivables. Supervise the fulfillment of audit requirements for external auditors of the company.
- Execute ad hoc duties and other related activities as needed and directed.
- Provides daily supervision and guidance to the accounts receivable staff.
- Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.
- Ensure that team productivity analysis and individual KPI metrics are regularly updated. Provides training as required and conduct performance evaluations.
- Promote process simplification and a continuous improvement mindset among the accounts receivable staff.
- Manage a team of Collectors, develop strategies to minimize bad debt, and handle escalated disputes.
Qualifications
- A minimum of 15 years of demonstrated work experience in Collections, Risks and Management in the Trucking industry
- A degree or diploma in Business or Finance/Accounting is required or equivalent combination of experience and education.
- Strong knowledge of Financial Risk Assessment required
- Management or supervisory experience required with a demonstrated ability to lead a team and work towards defined goals
- Excellent interpersonal and organizational skills. Must be able to communicate effectively and work well in a team environment.
- Strong computer skills required
- Ability to establish and maintain effective working relationships with others
- Ability to listen and provide effective and timely feedback
- Ability to work effectively, efficiently and courteously with other staff
- Ability to prioritize and organize work effectively
- Ability to work in a high-volume environment and meet deadlines
- Ability to operate a personal computer
- Ability to rapidly learn and perform tasks related to the department or policies, rules, functions, procedures, or processes
- Ability to communicate with others and to assimilate and understand information, to make sound decisions in a manner consistent with the essential job functions
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.
#HP
Pay: $90,000.00-$100,000.00 per year
Work Location: In person
