Retail and Reception Associate - Parttime
Join our team at WOW! Factor Desserts as a Retail & Reception Associate, where you’ll create exceptional customer experiences in-store and at events. This position works at both of our retail locations in Alberta, providing diverse support for all retail and sales initiatives. From serving customers and building external relationships to supporting creative marketing initiatives, this role offers a little bit of everything!
About Us:
WOW! Factor Desserts is a dynamic, forward-thinking food innovation company specializing in Cake, Cheesecake, Specialty and Seasonal baked desserts. Our team thrives on creativity, collaboration, and the pursuit of excellence. Join us as we push the boundaries of flavor and design.
Role Responsibilities
Retail Associate: Greet and welcome customers into the store. Assist them with any questions and in providing accurate product information. Process transactions and daily sales reports. Confirm and prepare third party delivery orders.
Area maintenance: Maintain store cleanliness, work with other retail staff to ensure all daily, weekly and monthly cleaning tasks are completed. Assist with changing seasonal decorations. Have the necessary flyers and advertising available in the retail area as needed.
Cash Handling: Complete daily cashout, help with finalizing the deposit and taking it to the bank as needed.
Inventory Management: Place orders to keep the ice cream freezer stocked, place orders based on items that sell well. Communicate with the Sherwood Park location to ensure cakes are appropriately stocked, and the store is prepared for thrift days and sales. Prepare pick sheets to ensure inventory is managed. Perform inventory control by following set FIFO procedures, restocking, and tracking.
Cake Preparation: Build pre-designed variety boxes, or unique orders ahead of time to ensure timely transactions and overall preparedness.
Product Knowledge: Stay informed about new and discontinued products to best support customer inquiries.
Reception: Answer, screen, and redirect calls as needed. Answer customer questions and inquiries related to retail who phone the store(s). Work with leadership and providers to block recurring spam phone calls. Manage internal phone list.
Food Shows: Assist in the preparation for food shows as needed.
Samples: Prepare samples and sample kits for the retail area, food shows, and customers as needed. Ensure any request or order for samples is complete and accurate. Maintain consistent presentation and portion control.
Additional Duties: As opportunities and needs arise, responsibilities may include other tasks not listed above to support the team and contribute to WOW! Factor Desserts' success.
Education & Experience
· Minimum 2 years experience in customer service role.
· Previous experience in a reception or administrative role is an asset.
· Experience working with a POS, EAP, and Microsoft Suite preferred.
· Must hold a valid Class 5 driver's license and have access to a reliable vehicle.
Key Competencies
· Customer Service: Proven expertise in interacting with customers in a friendly, efficient and professional manner to meet their needs and ensure a positive experience.
· Flexibility: Ability to adapt to sifting priorities, work schedules, and role demands. Open to changes, multitasking and varying responsibilities.
· Detail Orientated: Ability to perform tasks with thoroughness and accuracy. Ensuring all aspects of work are competed accurate.
· Collaborative Spirit: A team player who thrives in cross-functional environments.
Working Conditions
This position primarily works out of our Edmonton retail location (Monday, Tuesday, Thursday, Friday) and secondarily out of our Sherwood Park location (Wednesday). The hours of work are 1-5pm.
This role requires the ability to stand for long periods of time and to lift up-to 25lbs. Our products are stored in an industrial freezer, the ability to go in and out of the cold environment is required, this includes some longer durations to assist in the organization of the product. Some driving within the Edmonton/Sherwood area may be required for this role. Day-to-day of this position may look different depending on operational needs.
What Makes You a Great Match?
- Experience in retail, wholesale, or social media management is a plus—but enthusiasm and willingness to learn are just as important!
- Comfortable with technology, able to learn systems, stay on top of social media trends, and operate a POS.
- Previous experience supporting B2B relationships is an asset.
Competencies
Customer Service: Proven expertise in interacting with customers in a friendly, efficient and professional manner to meet their needs and ensure a positive experience.
Flexibility: Ability to adapt to sifting priorities, work schedules, and role demands. Open to changes, multitasking and varying responsibilities.
Detail Orientated: Ability to perform tasks with thoroughness and accuracy. Ensuring all aspects of work are competed accurate.
Collaborative Spirit: A team player who thrives in cross-functional environments.
Reasons You’ll Stick Around
- Be part of a dynamic, fun, and growing company that loves what it does.
- Opportunities for growth, learning, and creativity across retail, wholesale, and marketing.
- Work-life balance is valued and encouraged.
- Opportunities for professional growth and skill enhancement.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
Application question(s):
- This location works out of Edmonton and Sherwood Park, with some travel to local Food Shows. Are you comfortable working out of more than one location?
Licence/Certification:
- Class 5 Drivers License (required)
Work Location: In person
