Immediate Opening
James Braden Ford has an immediate opening for an experienced, customer-focused Service Advisor to join our team.
If you're passionate about delivering exceptional customer service, building lasting relationships, and helping customers keep their vehicles operating at their best, we'd love to hear from you.
What You'll Do
As a Service Advisor, you'll play an important role in creating an exceptional customer experience by serving as the primary point of contact between our customers and our Service Department.
Your responsibilities will include:
- Welcoming customers and accurately identifying their vehicle service and repair needs.
- Explaining recommended maintenance and repairs in a clear, professional manner.
- Preparing accurate labour and parts estimates.
- Scheduling service appointments.
- Communicating repair progress and timelines.
- Working closely with technicians to understand vehicle concerns and recommendations.
- Building long-term customer relationships through outstanding service.
- Helping achieve departmental labour sales, customer satisfaction and retention goals.
- Ensuring all repair orders and documentation are completed accurately.
What We're Looking For
The successful candidate will possess:
- Minimum 2 years of dealership Service Advisor experience.
- Minimum 3 years of customer service and/or sales experience.
- Strong communication and relationship-building skills.
- The ability to explain technical information in customer-friendly language.
- Excellent organizational and multitasking abilities.
- Experience with dealership management systems and Microsoft Office.
- Strong attention to detail and professionalism.
- A positive attitude with a commitment to exceptional customer service.
- A valid Ontario G2 or G driver's licence.
- The ability to provide a clean Driver's Abstract and Criminal Record Check.
What We Offer
- Competitive compensation package.
- Performance-based bonus program.
- Company pension plan.
- Comprehensive health, dental and life insurance benefits.
- Ongoing manufacturer and industry training.
- Career advancement opportunities within the James Braden Auto Group.
- Supportive, team-oriented work environment.
- Employee pricing on vehicles, parts and service.
Compensation
Expected annual earnings: $60,000–$100,000, based on experience, performance and bonus opportunities.
Schedule
- Full-time, Permanent
- Monday to Friday
- Saturdays as required seasonally
Hiring Process Disclosure
AI may be used to assist in the evaluation of candidates during the recruitment process. All hiring decisions are made by our management team.
Apply Today
If you're looking to build a long-term career with a dealership that values integrity, teamwork, professionalism and outstanding customer service, we'd like to hear from you.
Please submit your resume for consideration.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: $60,000.00-$100,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
Application question(s):
- If hired can you provide a clear criminal records check for which a pardon hasn't been granted?
- Please provide 2 times and dates you are available for an in person interview.
Education:
- Secondary School (required)
Experience:
- Automotive Service Advisor : 2 years (required)
- Customer Service/Sales : 3 years (required)
Licence/Certification:
- Class G Licence (required)
Location:
- Kingston, ON K7M 7L1 (preferred)
Work Location: In person
