Calgary, Alberta
Job Summary
We are seeking an experienced Monitoring & Observability Engineer with deep, hands-on expertise across Splunk, SolarWinds Orion, and Dynatrace. In this role, you will design, implement, and maintain enterprise monitoring solutions that provide end-to-end visibility into infrastructure, network, application, and business performance. You will be a key partner to IT Operations, Network Engineering, and Application Development teams, ensuring rapid detection, diagnosis, and resolution of issues across a complex, distributed environment.
Key Responsibilities
Administer, configure, and optimize Splunk environments, including index management, data onboarding, search head clusters, and custom dashboards/reports/alerts. • Design and maintain SolarWinds Orion modules (NPM, SAM, NCM, etc.) for network and systems performance monitoring, including topology mapping, alerting, and capacity planning. • Implement and manage Dynatrace for full-stack observability, including application performance monitoring (APM), infrastructure monitoring, real user monitoring (RUM), and AI-driven root cause analysis (Davis AI). • Develop and maintain SPL (Search Processing Language) queries, correlation searches, and custom Splunk apps/add-ons to support security, operations, and business use cases. • Build integrated, cross-platform dashboards and alerting workflows that correlate data from Splunk, Orion, and Dynatrace to reduce mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR). • Partner with Network, Systems, Application, and Security teams to define monitoring requirements and ensure comprehensive coverage of critical services. • Manage the full lifecycle of monitoring tools, including upgrades, patching, license management, and performance tuning. • Create and maintain runbooks, documentation, and standard operating procedures for monitoring platforms. • Participate in incident response and root cause analysis, providing monitoring data and insights to support troubleshooting. • Recommend and implement improvements to observability architecture, tooling, and processes, including automation opportunities. • Provide mentorship and technical guidance to junior engineers on monitoring tools and best practices. • Support on-call rotation for critical monitoring infrastructure issues, as needed.
Skill Requirements
8+ years of hands-on experience administering and engineering Splunk environments (Enterprise or Cloud). • 8+ years of experience with SolarWinds Orion platform and associated modules (NPM, SAM, NCM, NTA, etc.). • 8+ years of experience implementing and managing Dynatrace for APM and full-stack observability. • Strong proficiency writing SPL queries, building Splunk dashboards, and configuring alerts/correlation searches. • Solid understanding of networking fundamentals (TCP/IP, SNMP, NetFlow, DNS) as they relate to network monitoring. • Experience with Dynatrace OneAgent deployment, management zones, and Davis AI problem analysis. • Familiarity with scripting/automation (Python, PowerShell, or Bash) for monitoring integrations and automation. • Experience integrating monitoring tools with ITSM platforms (e.g., ServiceNow, ServiceDesk Plus) for automated ticketing/alerting. • Strong analytical and troubleshooting skills, with the ability to correlate data across multiple platforms. • Excellent written and verbal communication skills, with the ability to translate technical findings for non-technical stakeholders.
Other Requirements
Splunk certifications (e.g., Splunk Core Certified Power User, Splunk Certified Admin, or Splunk Enterprise Certified Architect). • Dynatrace Associate or Professional certification. • SolarWinds Certified Professional (SCP) certification. • Experience with cloud platforms (AWS, Azure, or GCP) and monitoring hybrid/cloud-native environments. • Experience with containerized environments (Kubernetes, Docker) and associated observability tooling. • Knowledge of ITIL practices and experience operating within a formal change management process. • Experience with additional observability or SIEM tools (e.g., Grafana, Datadog, ELK, QRadar) a plus.
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