Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Job Description:
Being a Resort General Manager of a cottage resort isn't like running a hotel, an apartment or being a property manager. It's being out in the property, building relationships, taking care of our cottage owners and rental guests. As the Resort General Manager some moments you're a delegator, motivator, politician … yet through it all, you practice savvy financial management to hit your numbers.
Your prior Sales, Hospitality, Multi unit, business management success enables you to partner with seasonal recreational cottage owners, rental guests, vendors, while supporting our head office team to create a memorable family resort experiences families can remember for years to come.
As the Resort General Manager, you are leading the property in our mission to provide affordable, quality family vacations for a day, a week or a lifetime in clean, safe and well maintained property.
At Great Blue Resorts your role reaches beyond the people and into the numbers. Unlike traditional hotel or RV environments, we require you to be the financial expert within a fixed budget in addition to increasing revenue through the continued sales of recreational cottages, add on purchases and services. It's like being a controller with complete management authority and the buck stops here. Your success comes from the exceptional business balance of creating savings and containment while leading and maintaining a strong sales growth.
You are responsible for the Property P&L that encompasses employees, supplies & materials, and on some properties the development of additional phases for the resort.
Beyond achieving the bottom line numbers, you will also:
- Build, Interpret & maintain Sales & Operations budgets, plans & projects
- Manage the Sales of new recreational cottages
- Lead, develop and grow Sales & Resort experts
- Manage the Welcome Centre, housekeeping, maintenance, entertainment and Food & Beverage
- Manage the on-going development
- Exhibit leadership in guest, cottage owner and public relations to maximize opportunities
- Negotiate & review contracts & agreements with vendors, suppliers & subcontractors
- Develop & implement quality control programs
- Operate the business with a key sales philosophy, promoting new cottage ownership sales, extended rental stays and incremental add of products and services at every opportunity.
- Proactively develop & implement capital improvement plans in conjunction with corporate leadership
- Coach & counsel employees to reflect our Great Blue Resort service commitment
Qualifications Job Requirements:
Beyond your vast experience in Sales management, you have a proven proactive, leadership quality bridging financial and budget activities to our leadership team. While you know your way around each resort department, for you it's about being able to mentor others, to have them think of guests and owners first.
Your experience with investigating complaints, establishing department goals and mentor staff are but a few of the keys to your success. To be successful, you will need proven experience including:
- While you are an experienced business manager and your focus is to lead the team, you also understand that the quality and performance of the resort, measured through customer surveys and internal audits, rests with you. Is that lampshade seam in the right place? Is the grass cut to the right height? Is the garbage area tidy and not overflowing? Is the front desk person asking for additional sales through conversations? Are the kids laughing in the Kidz Klub? Are the floating toys properly filled with air? It's up to you to ensure that each and every day, housekeeping, front desk, property and facility maintenance, sales the entertainment team continue to exceed Great Blue quality standards.
- A minimum of 5 years managing & leading hotel, timeshare, multi-unit property, chain or other operations including a track record of successful communication, budgeting & negotiating skills
- Mixed use experience (vacation ownership, hotel and fractional, RV) is desirable
- Proven success managing budgets in excess of $3 million
- Demonstrated knowledge & application of applicable codes, laws & regulations
- Experience operating computer systems for hotel & property operations, logistics, finance & inventory
- Skilled directing human resources activities including labor relations and staffing requirements
Great Blue Resorts… Family Traditions Start Here!
Come and be part of our one family, one team, one company… Great Blue Resorts.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
