Senior & Key Account Sales Coordinator
Position Summary
At Clear Ocean Seafood Ltd., we are committed to supplying the highest quality, sustainably harvested seafood to customers across North America. In just ten years, we have grown into a trusted supplier serving leading retail and foodservice customers through exceptional products, reliable service, and strong customer partnerships.
As our business continues to grow, we are seeking a Senior & Key Account Sales Coordinator to support our expanding customer base and help drive operational excellence. Reporting to the Sales Manager, you will serve as the primary liaison between key customers and our internal teams, ensuring seamless account management, order fulfillment, demand planning, and customer satisfaction.
This role is ideal for a highly organized, analytical, and customer-focused professional who enjoys working in a fast-paced environment and collaborating across multiple departments. If you thrive on solving problems, coordinating projects, and building strong customer relationships, we'd love to hear from you.
Key Responsibilities
- Manage key retail and foodservice accounts, including customer onboarding, contracts, product listings, vendor portals, and customer/product master data.
- Ensure compliance with customer requirements, retailer policies, and service level expectations by coordinating implementation across Sales, Purchasing, Production, Warehouse, Logistics, Quality Assurance, and Finance.
- Coordinate private label and new product launches, including packaging, product documentation, samples, approvals, and launch readiness.
- Manage the order fulfillment process from purchase order through delivery, ensuring accurate execution and excellent customer service.
- Monitor inventory, customer demand, and sales forecasts to support product availability and on-time delivery.
- Coordinate customer promotions, annual business reviews, and retailer programs.
- Investigate and resolve customer deductions, chargebacks, pricing discrepancies, payment issues, and delivery claims with cross-functional teams.
- Prepare sales and performance reports, analyze customer and product trends, and support forecasting, budgeting, and demand planning.
- Build strong customer relationships and identify opportunities to improve sales operations, customer service, and business performance.
Qualifications
- 3+ years of experience in Sales Coordination, Key Account Support, Customer Service, Supply Chain Coordination, or Sales Operations, preferably within the food manufacturing or consumer packaged goods (CPG) industry.
- Experience supporting major retail or foodservice customers is highly preferred.
- Strong organizational, project management, and communication skills with the ability to coordinate across multiple departments.
- Advanced Microsoft Excel skills; experience with ERP systems, EDI, and retailer/vendor portals is an asset.
- Proficiency in English and Mandarin speaking, reading and writing is required for communication with overseas vendors.
- Excellent analytical, problem-solving, and multitasking abilities with strong attention to detail.
- Self-motivated, customer-focused, and able to thrive in a fast-paced, team-oriented environment.
Why Join Clear Ocean Seafood?
- Competitive salary, performance bonus, and comprehensive benefits.
- Career advancement within a growing and innovative company.
- Collaborative, supportive, and team-oriented work environment.
- Employee appreciation and engagement activities.
Compensation
Annual Salary: CAD $65,000–$90,000, based on qualifications and experience.
Candidates with demonstrated experience managing and growing major retail or foodservice accounts, while successfully maintaining key customer relationships and delivering measurable business results, may qualify for compensation at the upper end of the salary range.
Pay: $65,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Language:
Work Location: In person
