Location: Calgary (Oakridge and/or 58th location)
Reports To: Office Manager
Hours of Work: Full-Time
About Infini Health:
Infini Health is a leading multidisciplinary pain management and sports medicine center, specializing in musculoskeletal, neurological, and complex pain conditions. Our team of expert physicians collaborates across multiple specialties to deliver advanced diagnostic and treatment solutions for professional athletes, performing artists, and individuals seeking comprehensive, cutting-edge healthcare.
Role Overview:
The Medical Office Assistant at Infini Health serves as the first point of contact for patients and supports efficient clinic operations. The role involves providing excellent patient service while managing scheduling, patient communication, health records, and administrative tasks. It requires in‑office work in Calgary, schedule flexibility, strong organizational and communication skills, and the ability to thrive in a fast‑paced, high‑volume clinic environment.
Key Responsibilities:
1. Patient Care & Service
- Greet and check in patients, assist with paperwork, and provide a welcoming clinic experience
- Manage patient flow through examination and treatment areas
- Respond to patient inquiries via phone, email, and in person in a timely and professional manner
- Communicate professionally with referring physicians, clinics, and healthcare partners
- Ability to assist patients entering or exiting the clinic with mobility challenges.
2. Scheduling & Appointments
- Process referrals and schedule, confirm, and maintain patient appointments and waitlists
- Educate patients on appointment expectations and preparation
- Send reminders and enforce no‑show and late‑cancellation policies
3. Patient Follow‑Up & Records
- Book follow‑up appointments and tests
- Update and maintain accurate patient health records
- Support post‑visit needs and appointment preparation reminders
4. Clinic & Administrative Support
- Maintain clean, stocked exam rooms and a welcoming waiting area
- Provide administrative support including data entry, scanning, faxing, and documentation
- Assist with training, coverage for team members, and inventory monitoring
- Follow clinic policies, privacy regulations (FOIP, Alberta Netcare), and infection prevention protocols
- Foster professional, collaborative relationships with the clinical team
Qualifications:
- Diploma or certificate in Medical Office Administration preferred
- 1–2 years’ experience in a multidisciplinary clinical setting; imaging, pain management, or musculoskeletal care an asset
- Knowledge of healthcare administration, regulatory compliance, and best practices
- Strong organizational, multitasking, and attention‑to‑detail skills
- Ability to remain calm under pressure while delivering patient‑focused service
- Proficiency in Microsoft Office, EMR systems, PACS, and clinic software
- Excellent verbal and written communication skills
- Proven ability to maintain confidentiality and comply with privacy regulations
- Key strengths include adaptability, problem‑solving, teamwork, and technology proficiency
Employee Equity Statement
Infini Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and encourage individuals from equity-seeking groups to apply. We will provide accommodations throughout the recruitment process as per the Accessibility for Ontarians with Disabilities Act (AODA) and the Alberta Human Rights Act.
Job Type: Full-time
Application question(s):
- Do you have a reliable vehicle for transportation to the clinic locations?
- What hourly compensation range are you seeking for this role?
- Are you looking for full-time or part-time availability?
Experience:
- Medical Office Assistant: 1 year (preferred)
Work Location: In person
