Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries while maintaining professionalism. All resumes are welcome, with preference given to bilingual applicants.
Customer Service Role:
· Receive, enter, schedule, and confirm all contractor orders
· Receives retail orders from corporate and schedules shipment
· Resolves customers’ delivery issues
· Verifies Open Orders reports to ensure timely invoicing and reporting of loads
· Daily process orders and deliveries utilizing several computer programs:
o SAGE 100 (formerly known as MAS200)
o Shippers Edge
o Excel
· Works with plant for scheduling production.
· Daily entry and review of invoicing and productions entries into accounting system
Dispatch Role:
· Dispatches drivers
· Ensures they know route, customer requirements, and scheduled time
· Prints and supplies all paperwork for deliveries and pick-ups
· Schedules contract drivers to pick-up additional loads as demand varies
· Arranges all back hauls
· Arranges inter-company pick-ups
· Checks all incoming driver paperwork and updates spreadsheets
· Maintain Trailer inventory – onsite and drop trailers
Additional Duties:
· Cross train in the other positions in the office
· Answer phones and direct calls
· Receive visitors
· Perform other related duties that may be assigned or associated with the responsibility of the position.
The ideal candidate will exhibit
· Good telephone, computer, and organizational skills
· Must be able to work in a fast-paced environment
· Attention to detail
· Able to multi-task
· Good geographical knowledge of the Southwestern US
· Excellent customer service skills
· Team player
2-5 years of customer service or general office experience.
Previous dispatch experience preferred.
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Pay: $18.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
