Associated Youth Services of Peel (AYSP) is an accredited, not-for-profit charitable organization, supporting children, youth and families with mental health and/or youth justice issues. AYSP’s team of professionals bring a wide range of knowledge and professional experience from diverse backgrounds to our workplace. Our teams have a strong collaborative work ethic and we are committed to ongoing professional development. AYSP provides a client-centered, strength-based approach to engage in a manner which is culturally sensitive, non-judgmental and respectful. Working together with our service partners, using a multi-systems perspective, AYSP provides services that are evidence-based and evidence-informed.
We are currently seeking a Service Resolution Coordinator to join our dynamic team.
Job Type: Permanent Full-time (one vacancy)
Location: Hybrid - Head Office in Peel Region
Union Affiliation: OPSEU Local 592
Hours of Work: 35 hours a week
Responsibilities:
- Work collaboratively with community service agencies to support the Service Resolution process and the function of the Children’s Review Committee (CRC) Peel.
- Strengthen the capacity of the Service Resolution Mechanism to continue to creatively and effectively respond to children and youth in Peel with complex needs.
- Review service requests to ensure referral documentation is accurate and compliant with established processes.
- Serve as key resource and point of contact for service agencies, service coordinators, senior leaders and community partners.
- Coordinate referrals, presentations and related activities for the Children’s Review Committee.
- Respond to consultations, inquiries and requests for case conferences in a timely manner.
- Build upon existing service coordination practices and collaborative efforts, including participation in case conferences, developing working relationships and maintaining contact with community agencies, cross-sector partners and Ministry representatives to enhance service coordination and resource sharing.
- Maintain current knowledge of community resources both within and outside Peel Region.
- Facilitate out of region referrals assisting case managers and service coordinators with resource and referral information.
- Set up and support meetings, prepare and distribute agendas and minutes, disseminate relevant information to participants and recommendations to presenters.
- Monitor, analyse and report outcomes and issues, including gaps and trends related to the Service Resolution function in the form of gathering and maintaining statistical data, annual reviews and reports.
- Participate in working groups, task groups, committees and advisory tables to support system planning and improve community response to complex needs.
- Work flexible hours.
Qualifications and Experience:
- Undergraduate degree in Social Services or related education, or an equivalent combination of education and work experience in the sector
- An understanding of Service Resolution system and issues facing children with complex needs in the Region of Peel
- Experience in program development, implementation, evaluation, and statistical data reporting
- Experience with service navigation and case conference protocols within the developmental and mental health sectors
- Experience managing a budget
- Comfortable presenting in front of a professional audience
- Strong engagement, organizational, communication and creative thinking skills
- Ability to work independently and as a team player, in dynamic settings
- Fluency in French or other languages is considered an asset
Salary Range: $71,968 - $81,331
Why Join our Team?
We offer an excellent compensation package with a strong focus on health and wellness. We offer our employees:
- Flexible work schedule
- 3 weeks accrued paid vacation, 3 personal days, and 2 bonus days per year
- Excellent benefits, including health and dental coverage, Employee Assistance Program, and MyHSA – Health and Wellness Spending Account
- Registered Retirement Savings plan
- Professional development opportunities within the agency
- Employer-paid staff training and development
AYSP is an equal opportunity employer. We value diversity and welcome applicants from all cultures, abilities and sexual & gender identities. Applicants must be willing to demonstrate and adhere to a commitment to Anti-Oppressive and Anti-Racist principles, with the expectation that the framework be reflected in day to day work. AYSP will make reasonable accommodations to enable applicants with disabilities to participate in the interview process upon request. For more information, please contact us at
[email protected] (mailto:
[email protected]).
We thank all candidates for applying, however, only candidates being considered will be contacted.
Individuals with these qualifications are invited to apply with their cover letter and resume to: https://secure.collage.co/jobs/aysp (https://secure.collage.co/jobs/aysp). This position will be posted until August 10, 2026 at 5:00 pm.
