Job Summary
We are seeking friendly and professional Guest Services Representatives to join our team in the opening of a brand new hotel. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. The ideal candidate is enthusiastic, personable, and capable of handling various guest needs with professionalism and efficiency. This role is responsible for delivering a warm welcome, efficient service, and a positive experience for every guest throughout their stay.
Duties
- Greet guests and provide a welcoming, helpful front‑desk experience
- Complete check‑ins, check‑outs, and reservation updates accurately
- Assist guests with questions about hotel amenities, local area, and services
- Handle guest concerns with empathy and effective problem‑solving
- Answer phones, manage messages, and process payments
- Coordinate with housekeeping and maintenance to support smooth operations
- Maintain a clean, organized, and professional front desk environment
- Follow brand standards, safety procedures, and hotel policies
Qualifications
- Customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast‑paced environment
- Positive attitude and commitment to guest satisfaction
- Basic computer skills; experience with hotel systems is an asset (HotelKey PMS)
- Availability for flexible scheduling (days, evenings, weekends, holidays)
This role provides an excellent opportunity for individuals passionate about hospitality, customer engagement, and creating memorable experiences for guests. We value professionalism, enthusiasm, and a commitment to outstanding service in every interaction.
Pay: From $18.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
