Title: Front Desk & Housekeeping Associate
Department: Hitching Post Motel
Status: Casual
Pay Range: $18-23/hr
Reporting to: Motel Manager & Caretaker
Summary of Duties:
Under the direction of the Motel Manager, the Front Desk Lead is responsible for offering friendly and efficient service at the front desk, managing reservations, and processing guest check-ins and check-outs. In addition, this role provides housekeeping support as needed to ensure guest rooms and common areas are maintained to cleanliness standards.
Key Deliverables and Expectations:
Administrative Duties:
- Maintain accurate records of completed tasks and supply usage.
- Ensure proper inventory levels by notifying supervisors when supplies need replenishment
- Contribute to a team environment by attending meetings and collaborating with colleagues.
Front office
- Open the front office and make sure the computer, printer, POS is up and running.
- Receive phone calls, follow up on voicemail from the previous day.
- Open Roomsy, our reservation software, to see the booking calendar.
Guest services
- Greeting guest and assist with room check-in / check-out
- Contact late arrivals, process manual payment with their permission, leave the invoice in the room and set up their lock box.
- Answer texts to give codes to late arrival guests
- Respond to guest requests for additional items or services promptly and courteously.
- Address guest concerns related to cleanliness and comfort professionally.
- Ensure guest safety and security by reporting any suspicious activities or safety hazards.
Reservations
- Check daily reservations and print off reservation Cards as needed for the day.
- Adjust housekeeping scheduling as new reservations come through.
- Confirm if there are any late arrivals for that day and make a note for the evening shift.
- Do call backs or emails for those seeking to book a room(s)
Housekeeping Operations:
- Clean and sanitize guest rooms, including bathrooms, bedrooms, and kitchenettes as applicable.
- Dust and polish furniture, vacuum carpets, and mop floors.
- Restock supplies such as toiletries, towels, and linens.
- Remove and dispose of trash and recyclables appropriately.
- Launder and fold linens, towels, and other washable items as needed.
- Attend all shifts on time, complete tasks within assigned deadlines, and communicate effectively and promptly with management and colleagues.
Facility Inspection and Maintenance:
- Inspect rooms and common areas regularly to ensure they meet cleanliness and presentation standards.
- Report maintenance issues or damages to the appropriate department for resolution.
- Assist in organizing lost and found items and maintaining inventory records.
Health and Safety Compliance:
- Adhere to all health, safety, and sanitation protocols.
- Use cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
- Participate in periodic safety training and drills.
Other Duties
- Perform other related duties as assigned by the supervisor or management.
Experience and Attributes:
- Previous guest services or reservations experience is an asset.
- Experience with scheduling.
- Working knowledge with booking platforms and managing emails.
- Strong attention to detail and commitment to maintaining high cleanliness standards.
- Ability to work independently and lead and motivate a team to accomplish daily goals.
- Previous housekeeping or cleaning experience is an asset.
- Strong attention to detail and commitment to maintaining high cleanliness standards.
- Ability to work independently and efficiently in a fast-paced environment.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to lift, carry, and move heavy items (30lbs) as required (e.g., linens, cleaning supplies).
- Clear Criminal Record Check.
