A career as a Team Lead, Commercial Support in the Commercial Support team at National Bank means acting as a leader responsible for onboarding commercial clients and overseeing the maintenance of commercial portfolios. In this role, you will have a positive impact on both employee and client experiences through your expertise in commercial banking operations, process optimization, compliance oversight, and team development.
Your role:
- Supervise the end-to-end onboarding of new commercial clients and the ongoing maintenance of commercial portfolios in partnership with Account Managers and other stakeholders.
- Coordinate daily operational activities to ensure compliance requirements are met and service levels and deadlines are consistently achieved.
- Coach and support team members by providing guidance, training, and feedback to strengthen operational effectiveness and customer service delivery.
- Monitor loan and account onboarding processes, identify improvement opportunities, and contribute to the implementation of process enhancements.
- Collaborate with internal partners to improve workflows, enhance operational efficiency, and ensure a seamless client experience.
- Organize training sessions, information-sharing activities, and team initiatives while supporting the Senior Manager in achieving team objectives.
Your team:
As part of the Commercial Support sector, you will work closely with colleagues across Ontario who are dedicated to delivering an exceptional experience to our clients and partners.
A career as a Team Lead, Commercial Support in the team means joining a collaborative environment where teamwork, expertise, and continuous improvement are highly valued. You will report to the Senior Manager and play an important role in supporting operational excellence while helping employees develop their skills and reach their full potential.
Our team stands out for its strong collaboration, high engagement, operational expertise, and commitment to delivering quality service. We work in a hybrid environment that promotes flexibility, work-life balance, and meaningful professional growth.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Requirements:
- Hold a university certificate and 5 years of relevant experience; OR a bachelor's degree and 3 years of relevant experience; OR an equivalent combination of education and experience.
- Demonstrate experience in commercial banking operations, client onboarding, portfolio administration, or a related field.
- Possess knowledge of commercial banking products, lending processes, and operational compliance requirements.
- Have experience leading, coordinating, or supporting the development of employees within a team environment.
- Show experience managing priorities, workloads, and deadlines in a fast-paced operational setting.
- Be available to travel occasionally, as required.
