The Client Service Navigator (CSN) provides on-site, person-centred support at Chateau Masson, helping individuals maintain housing stability, access community services, and improve overall well-being through a collaborative, partnership-based model of care. Working with residents experiencing complex health, mental health, and social challenges, the CSN supports independence, service coordination, and positive housing outcomes.
Why Join ALSO?
- Be a catalyst for innovation in a mission-driven organization.
- Collaborate with passionate professionals dedicated to community impact.
- Enjoy a supportive, inclusive, and flexible work environment.
- Access opportunities for professional growth and development.
Resident Engagement & Service Approach
- Build trust-based relationships and provide voluntary, resident-centered support using a trauma-informed approach.
- Adjust service intensity based on each resident's needs, goals, and readiness.
Client Support & System Navigation
- Help residents access healthcare, social services, and community resources.
- Coordinate supports, assist with appointments, and advocate within service systems.
Collaboration & Partnerships
- Work collaboratively with community partners, healthcare providers, and multidisciplinary teams.
- Participate in care planning and case conferences.
On-Site Support & Stabilization
- Support housing stability, wellness, daily living skills, and resident independence.
- Provide guidance to staff supporting residents with complex needs.
Assessment & Documentation
- Complete assessments, maintain accurate records, and contribute to reporting and program evaluation.
Crisis Response
- Respond to crises using de-escalation techniques and coordinate emergency response when required.
- Support follow-up planning to promote resident stability.
Harm Reduction & Overdose Response
- Promote harm reduction, overdose prevention, and safer substance use practices.
- Support access to addiction services and respond to overdose incidents, including naloxone administration.
Other Responsibilities
- Participate in team meetings, maintain professional relationships, support organizational priorities, and perform other related duties as assigned.
Qualifications & Skills
- Post-secondary education in Social Services, Health Sciences, or a related field, or an equivalent combination of education and experience.
- Experience supporting individuals in housing, homelessness, community, or health service settings.
- Knowledge of healthcare and social service systems, with strong communication, problem-solving, and organizational skills.
- Ability to work collaboratively in a multi-agency environment and manage competing priorities.
- Harm reduction and overdose response training (or willingness to obtain).
- Experience with case management systems and lived experience are considered assets.
- Valid driver's license and police clearance preferred/required.
Physical & Psychological Demands
- Frequent walking, standing, and movement throughout the residence, with occasional lifting, bending, and emergency response requirements.
- Regular work with individuals experiencing mental health, substance use, trauma, and other complex challenges.
- Ability to remain professional and effective in crisis situations, manage competing priorities, and maintain appropriate professional boundaries.
ALSO values the diversity of our team and the communities we serve. We strive to create a workplace where individual differences are respected, appreciated, and fully utilized. We encourage applicants from all backgrounds, especially those from underrepresented groups including disabled, Indigenous, male, and trans individuals.
We are committed to an inclusive and accessible work environment. Accommodations are available during the recruitment process and throughout employment, in accordance with applicable laws, to support dignity, independence, and equal opportunity.
This posting is for new vacancies within our organization. We may use artificial intelligence tools to support aspects of the recruitment process.
Pay: From $24.01 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Application question(s):
- How many years of experience do you have supporting individuals in housing, homelessness, mental health, addictions, or community-based services?
- What post-secondary education do you have in Social Services, Health Sciences, or a related field?
- Are you available to work day shifts (7:00 a.m.–3:00 p.m.), afternoon shifts (3:00 p.m.–11:00 p.m.), or both?
Work Location: In person
