Job Summary
We are seeking a detail-oriented and customer-focused Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their service needs are met efficiently and effectively. This role requires excellent communication skills, a strong understanding of automotive services, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Greet customers and assess their service needs in a friendly and professional manner.
- Create detailed service orders by documenting customer concerns and vehicle information accurately.
- Communicate effectively with technicians to relay customer requests and provide updates on service progress.
- Provide estimates for services and repairs, ensuring transparency with customers regarding costs and timelines.
- Maintain organized records of customer interactions, service orders, and follow-up communications.
- Handle customer inquiries, complaints, and feedback with professionalism and promptness.
- Collaborate with the service team to ensure timely completion of services while maintaining high-quality standards.
- Stay updated on product knowledge, service offerings, and industry trends to provide informed recommendations to customers.
Experience
- Previous experience in a customer service role, preferably within the automotive industry or related field.
- Strong communication skills with the ability to explain technical information clearly to customers.
- Proficient in using computer systems for order entry and record keeping.
- Excellent organizational skills with attention to detail to manage multiple tasks effectively.
- A background in automotive repair or maintenance is a plus but not required; willingness to learn is essential.
Join our team as a Service Writer where your expertise will help us deliver exceptional service experiences!
Job Type: Full-time
Pay: $15.91-$27.76 per hour
Flexible language requirement:
Work Location: In person
